Digital Signage Technical Support Engineer

Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a Technical Support Engineer to join our team, in the Digital Signage Business Unit. We are looking for a motivated and driven team player to join, offering best in class service in line with our customer satisfaction standard.

General

Hours

Monday to Friday, 09:00 – 17:30 with 1 hour for lunch

Location

Scan Computers International Ltd, Enterprise Park, Middlebrook, Horwich, Bolton, BL6 6PE.

Key Responsibilities

Overview

• Provide 1st and 2nd line Technical support to the customers of the Digital Signage Business Unit, through telephone, email, support tickets and site visits
• Configure hardware and software before it is sent to customers (training can be provided)
• Research, test and give feedback on hardware and software, to inform business decisions

Responsibilities

• Work closely with account managers on issues with their customers
• Take responsibility for tickets and fixes
• Organising and categorising of support Issues
• Monitoring of customers’ estates
• Demonstrate application features to users, either remotely or face to face
• Ad hoc support tasks requested by the Business Unit and Management Team
• Ability to handle multiple tasks and prioritise in a fast-paced environment
• Be able to work independently and as part of a team
• Proactive and highly organised, with a high attention to detail
• A willingness and passion for learning new technology as required
• An ability to explore technology solutions
• Increase product knowledge through personal research and ongoing internal training

Skills and Experience;

The following is desirable but not entirely necessary. On the job training would be provided to the right candidate

Experience

• Experience working on a support desk (1st – 2nd line)
• Initial configuration of customer hardware and software
• Technical experience in IT or IT related hardware
• Experience with Linux: Ubuntu, CentOS
• Networking experience e.g: knowledge of DHCP, DNS etc...
• MS Office knowledge

Skills

• Proactive, energetic and solution focused with an interest in the IT and Technology Industry
• Written English to a high standard, and a friendly and confident telephone manner
• Ability to handle multiple tickets and projects, and prioritise in a fast-paced environment
• High levels of effort, commitment and drive
• Ability to work well alone and as part of a team
• Excellent time management and workload management skills
• Must be comfortable interacting and engaging with high value customers
• High quality and professional communication skills
• Confident & professional telephone manner

The Package

If you are successful, you will receive an attractive package that will consist of:

• Competitive salary, negotiable based on experience
• Wellbeing Plan – facilitated by Changing Minds UK
• Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
• Employee Discount
• Team led social fund for activities
• Pension Scheme with flexible contributions
• Personal Development Plan driven by your own goals

Please note Scan Computers is based in Horwich, Bolton and this is an onsite role. We request applications within a reasonable travelling distance. Direct applicants only, we are not looking to work with recruitment agencies at this time.

Does this sound like you? If so submit your CV to [email protected]