How do I contact Scan?

You can contact us in a variety of different ways. Due to high demand at present, for the fastest response you should submit a query by filling in the form below. There are long waits on our phone lines and live chats.

Product Launch Pre Orders

If you are contacting us about a pre order for a recent product launch, such as RTX 30 Series, PS5 or AMD Ryzen, for the latest information and options, please use the dedicated FAQ Pages. Also refer to your email for queue position updates and estimated delivery dates, our teams have no further information other than what is published on those pages.

Order Cancellation

If you are contacting us to request an order, please use our How do I cancel my order page

Submit a Query

You can submit an online query and we will reply to you by email. You can select the appropriate department below:

Customer Services



Technical Support

Call Us

We recommend you submit a query unless you have an urgent enquiry, there are long wait times on our phone lines.

You can call us on 01204 474747. Our lines are open Monday to Friday 9:00 to 19:30, Saturday 10:00 to 16:00 and Sunday 10:00 to 14:00.

Live Chat

You can get in touch using the live chat system on our website during office hours. You'll find a link at the bottom of this page. However to avoid a long wait time we recommend you submit a query.