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Join us in our mission to dominate all things tech. From taking over the e-sports industry with our bespoke gaming systems to helping solve the world’s most difficult problems through Deep Learning and AI.

Work at Scan

Who is Scan?

At Scan we’re all about three things - technology, people, and how we bring them together. For 30 years we’ve been driven by these three passions that run through everything we do. We’re like a family, so naturally, we’re friendly, approachable and always here to help. The company have invested a lot of time and effort into the wellbeing programmes which are on offer to all employees, in addition to this there are also other company benefits such as staff discount on personal orders, we also have a Scan Social Fund subsidised events such as Tough Mudder, Christmas parties & Christmas Bonus.

We are Investors in PeopleScan Computers is proud to announce that we have been accredited as an Investor in People.

Our customers love usThousands of reviews on Truspilot with an average score of over 9 out of 10 we know something about what makes good service.

We’ve gone viralWe love social media, with over 250,000 followers accross all our channels and growing every day.

Been around since 1987Since 1987 the SCAN team has grown to be a pool of over 200 talented staff, and we’re still growing. Be a part of it.

Our work culture

At Scan we believe in a philosophy that allows everybody to find peace in mind and body which leads to a good work life balance and in turn financial security. Our recipe to happy growth is to feel good on the outside, feel good on the inside and career development.

Feel good on the insideWe have partnered with Changing Minds to help develop individual psychological well being. There psychiatrists are on hand to give advice on many topics, such as self care, sleep, stress, anxiety and more from our dedicated private consultation room.

Feel good on the outsideA strong mind go’s well with a strong body. Working at Scan will give you access to our personal training program through Pro-Fit. This is great for getting into shape, nutrition advice and group HIIT sessions.

Career developmentScan recognises that job satisfaction doesn’t come without career development. Expect to get annual appraisals and one-to-one sessions from us to ensure you feel secure in your position and what you need to do to take the next steps.

Find out More

Perks of the job

Employee Discount Employee Discount

Scan offer great discounts across our huge range of products to staff.

Retail Park Discounts Retail Park Discounts

Scan staff can get discounts at many stores on the Middlebrook Retail park such as Subway, Bella Italia, Bolton Arena, KIA, TUI & more, just present your payslip in store and ask.

Pro-Fit Training Pro-Fit Training

Get into shape with nutrition advice and personal training with our in-house personal trainer Laura Butcher from Pro-Fit.

Christmas Bonus Christmas Bonus

Merry Christmas from Scan. Treat yourself on us with a special bonus in every December pay packet.

Parcel Delivery Service Parcel Delivery Service

Have a package to send? Take advantage of our DPD partnership and send your parcels from Scan just ask for a shipping quote from our despatch team.

Up to 33 Days Holiday Up to 33 Days Holiday

Scan like to reward loyalty and commitment. Employees are entitled to up to 33 days holiday a year dependant on length of service.

Psychological Well-Being Psychological Well-Being

Scan work with Changing Minds UK and have our own in-house Psychologists to help with self care, sleep, mindfulness, stress, anxiety and more.

Dress Down Friday Dress Down Friday

Scan does have quite a relaxed dress code, but we encourage you to be yourself on Friday. TGIF.

Workplace Pension Plan Workplace Pension Plan

Scan has enrolled in NEST workpace pensions scheme set up by the government.

Social Events Social Events

Fancy Go-Karting, Rock Climbing or Laser Quest? We regularly organise fun social events where you can get to know your colleagues more.

Free Industry Free Industry Event Tickets

Scan exhibit at many industry events a year ranging from, AI Conferences, Photography Shows to Eurogamer Expo and in-house launch events. If you would like to attend just ask, first come first served.

Free Parking Free Parking

All Scan staff have free parking available on the Middlebrook retail car park, all day, at any time.

Work hard, play harder, that’s the mindset. At SCAN we love to celebrate our success

Where do you fit in?

Whether gaming, creating, editing or production is your passion, we want to hear from talent that relate to all our industries. SCAN supply and deliver services for a many fields of tech so we are sure to find a position to suit your particular interests. Take a look at our industries and departments to see where you may fit in.

Sales and Account ManagementScan’s concept of “sales” is a little different. We think that our products and services don’t need to be sold. Our sales positions are about building and maintaining relationships with our customers.

Customer ServicesScan’s customer service is well known as being among the best in the UK. And we couldn’t do it without some of the best talent. We give them ownership to fix problems and do right by our customers.

PurchasingPurchasers work tirelessly to make sure we always have the right numbers of thousands of items, in the right places, at the right times. At the speed and scale of our operation, that’s a challenging task.

LogisticsOur logistics team members are essential to the Scan shopping experience. Whether it’s seasonal or year round, logistics focus on the customer and get the job done the right way and on time.

3XS Systems and ServicesScan builds and maintains systems that support some of the largest databases in the world. Not only that, but these systems also have to provide a rock-solid customer experience all while being up to the quality that is expected of Scan’s reputation.

IT SupportOur operations can't happen without networks and IT, and Scan has a massive infrastructure to connect and support. Qualified IT and networking specialists are the way we ensure that we’re able to keep all of Scan running.

Design and Web DevelopmentGood design isn’t just making things look good. Scan designers shape the entire customer experience, whether it’s on our website, through social media, print adverts, exhibition stands and more.

MarketingScan’s reputation was built by focusing on the customer, not on marketing. Our Marketing and PR professionals have a unique challenge - to build transparent relationships with our customers & vendors.

Audio / Video ProductionScan’s Audio, Video, and Photography professionals work in a wide array of disciplines to create the beautiful content Scan customers have come to expect.

Scan Logo

We’re like a family, so naturally we’re friendly, approachable and always here to help. Passionate about what we do, whether it’s tech, service or even just answering the phone. So if you do call us, you can be sure that we’ll always find the right person for you – whatever your query. From software to hardware to expert technical advice and care, there’s nothing we don’t know about tech – after all we’ve got hundreds of awards, and thousands of positive reviews.

Pro Audio Logo

The Pro Audio team here at Scan is made up of Music Professionals including Top Producers, Composers. DJ’s, instrumentalists and engineers. Our aim is to provide high quality service and advice both during and after the sales process. If you’re interested in Music and music making, and have a good working knowledge of the creative tools used in our industry, it may be that you’d find yourself at home in our Pro Audio department.

Pro Graphics Logo

We build fast and reliable graphics workstation and GPU server solutions specifically for creative professionals, engineers, researchers and scientists. Our bespoke workstations address all of your graphics requirements, with the latest NVIDIA Quadro, Tesla and TITAN X graphics cards to deliver powerful and reliable systems. We also provide deep learning & AI systems for machine learning, plus immersive solutions including the HTC Vive Business Edition VR headset.

Pro Gaming Logo

Our mission is to provide you with PC hardware that gives you the edge over your competitors in all the latest games. Scan Pro Gaming is the home of the fastest gaming desktop PCs and laptops, all built by the award-winning 3XS Systems team. We also stock a huge range of peripherals to improve your gaming experience, from keyboards and mice, to G-Sync monitors and gaming headsets, plus video streaming technology for sharing your best gaming moments.

Pro Video Logo

If your passion is filmmaking or photography, live production or post-production, why not join Scan's professional imaging team? We provide support to professional editors, digital artists, cinematographers, photographers, colourists and DITs, supplying the latest tech solutions to a broad client base from vloggers to award-winning VFX studios. If you have the skills and commitment, we want to hear from you.

Scan Business Logo

Expanding our bespoke portfolio, we are proud to bring you Intel and NVIDIA server solutions designed to address the latest cutting-edge applications in today’s IT world – whether it be Deep Learning, HPC or 3D Graphics. We’re also offering a high-end 3D graphics virtual platform and advanced digital signage and analytical solutions too. Adding high performance systems into your business demand a network capable of supporting them.

It has been a pleasure to work for SCAN and in my four years of working here SCAN has given me the platform to boost my skills and progress within the company whilst providing a caring and supportive atmosphere - Olivia Rollason, Customer Service Manager

Welcome to Middlebrook

Enterprise Park is our head office based in Bolton, the very town where SCAN was founded in 1987. It houses our call centre as well as our 3XS laboratory, film studio, music room, retail showroom, stock warehouse, IT developers and more. Nestled within the busy retail park of Middlebrook, you are only a stones throw away from bustling shops, restaurants and supermarkets to enjoy on your lunch break. It’s also an easy commute, being just off the motorway slip road junction 6 on the M61 and with Horwich Parkway rail way station only a 10 mins walk away from SCAN.

The Scan headquarters also has a fully fitted retail showroom, which has a 12 system LAN gaming area and VR racing simulator. Great to have some fun and unwind on your breaks.

Current Vacancies

Position

Scan Pro Video Product Specialist

Department

Pro Video

Salary

Competitive / Negotiable

Type

Full Time

Scan Pro Video are looking for a Product Specialist to join our growing team.

We are looking for a passionate and driven individual who has a natural interest and background within the Professional Video industry or coming from a relevant course or job role.

The role is suitable for someone who enjoys working in a fast paced, collaborative environment, who can work effectively as part of a team whilst also being able to confidently manage their own workload.

This role requires content creation in the form of article/ blog writing, script drafting and basic Social Media management, therefore we would request that you possess some experience with content creation of this kind.

General:

Hours:

Monday to Friday, 09:00 – 17:30 with 1 hour for lunch

The Role

In this role you will:

  • Work directly with the Pro Video Manager and Product & Technical Marketing Specialist to review and plan content for landing pages, scripts, articles and blogs.
  • Support the team in responding to customer, sales teams and returns around queries and tech support for Pro Video products.
  • Collaborate with internal and external brand vendors and manufacturers around product support and content.
  • Participate openly and enthusiastically in brainstorming sessions and other planning activities

The Candidate

  • BSC/ BA in Media Technology or relevant course or 18 +months experience within a live production/ broadcast or Post-Production role.
  • Excellent written and verbal communication skills.
  • Proven experience of copy writing or creative writing
  • Computer literate and confident within Microsoft Office.
  • Comfortable working over Teams and other video conferencing platforms
  • Ability to work remotely
  • Experience working within a public facing role
  • Active interest in video technology, hardware and understanding of workflow.

The Package

If you are successful, you will receive an attractive package that will consist of:

  • Salary negotiable based on experience
  • Employee discount
  • Personal development and appraisal plan
  • Up to 33 days holiday
  • Pro-Fit personal training and nutrition advice
  • Wellbeing plan facilitated by Changing Minds UK
  • Workplace pension contribution
  • Social events fund
  • Free parking

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Does this sound like you? If so submit your CV and portfolio to [email protected]

Position

Internal Account Manager -
Acquisition

Department

Sales

Salary

Competitive / Negotiable

Type

Full Time

This is an exciting opportunity to join our dynamic and expanding company. We’re looking for a motivated and driven team player to work in the Scan Managed Accounts (SMA) Team, responsible for acquiring new customers. Hours are Monday to Friday, 09:00 – 17:30 with 1 hour for lunch. The role is currently home based but when office work resumes, the role will be based out of: Scan Computers International Ltd, Enterprise Park, Middlebrook, Horwich, Bolton, BL6 6PE

The Role

In this role you will:

  • Develop new end users
  • Communicate Scan’s proposition
  • Animate Scan’s customers to consider Scan’s brand on a day to day basis
  • Proactively monitor and manage Partners satisfaction
  • Use Suppliers/Partners as a multiplier in reaching end users
  • Demonstrate ability to sell all Scan’s products and solutions
  • Identify and develop key relationships in nominated accounts
  • Maintain Scan’s high standards and excellent reputation
  • Identify and contact new opportunities from internal data provided
  • Manage internal and external leads
  • Support the Scan Managed Accounts Team where necessary
  • Collating key data using various systems and databases and documenting on Trello
  • Occasional cold calling
  • Increase product knowledge through personal research and ongoing internal training

The Candidate

  • Confident & professional telephone manner
  • IT knowledge
  • Must be comfortable interacting and engaging with high value customers
  • Ability to handle multiple projects and prioritise in a fast-paced environment
  • Proactive, energetic and solution focused with an interest in the IT and Technology Industry
  • High quality and professional communication skills
  • High levels of effort, commitment and drive
  • Ability to work well alone and as part of a team

The Package

If you are successful, you will receive an attractive package that will consist of:

  • Salary negotiable based on experience
  • Employee discount
  • Personal development and appraisal plan
  • Up to 33 days holiday
  • Pro-Fit personal training and nutrition advice
  • Wellbeing plan facilitated by Changing Minds UK
  • Workplace pension contribution
  • Social events fund
  • Free parking

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Does this sound like you? If so submit your CV and portfolio to [email protected]

Position

Retail Sales

Department

Sales

Salary

Competitive / Negotiable

Type

Full Time

This is an exciting opportunity to join our dynamic and expanding company. We’re looking for a motivated and driven team player to work in the Scan Retail Sales Team. The majority of the enquiries will be incoming by Telephone, Email and Electronic Query. Hours are Monday to Friday, 09:00 – 17:30 with 1 hour for lunch. The role is currently home based but when office work resumes, the role will be based out of: Scan Computers International Ltd, Enterprise Park, Middlebrook, Horwich, Bolton, BL6 6PE

The Role

In this role you will:

  • Communicate Scan’s proposition
  • Satisfy customers’ needs and requests, responding to queries within a timely manner to deliver a positive customer experience
  • Animate Scan’s customers to consider Scan’s brand on a day to day basis
  • Identify new sales opportunities within existing clients by up-selling and cross-selling
  • Proactively monitor and manage Partners satisfaction
  • Use Suppliers/Partners as a multiplier in reaching end users
  • Demonstrate ability to sell all Scan’s products and solutions
  • Identify and develop key relationships in nominated accounts
  • Maintain Scan’s high standards and excellent reputation
  • Manage internal and external leads
  • Meet customer, team and company deadlines
  • Support the Scan Managed Accounts Team where necessary
  • Collating key data using various systems and databases and documenting on Trello
  • Increase product knowledge through personal research and ongoing internal training

The Candidate

  • Confident & professional telephone manner
  • IT knowledge
  • Must be comfortable interacting and engaging with high value customers
  • Ability to handle multiple projects and prioritise in a fast-paced environment
  • Proactive, energetic and solution focused with an interest in the IT and Technology Industry
  • High quality and professional communication skills
  • High levels of effort, commitment and drive
  • Ability to work well alone and as part of a team

The Package

If you are successful, you will receive an attractive package that will consist of:

  • Salary negotiable based on experience
  • Employee discount
  • Personal development and appraisal plan
  • Up to 33 days holiday
  • Pro-Fit personal training and nutrition advice
  • Wellbeing plan facilitated by Changing Minds UK
  • Workplace pension contribution
  • Social events fund
  • Free parking

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Does this sound like you? If so submit your CV and portfolio to [email protected]

Position

Web Designer

Department

Design & Web Development

Salary

Competitive / Negotiable

Type

Full Time

Scan, a multi-award winning family owned business have a fantastic opportunity for an in-house Web Designer to join our team. We are looking for a team player who is passionate about email and web marketing design. The role is suitable for someone who enjoys working in a fast paced, collaborative environment that can appreciate criticism to produce the best work possible whilst having a positive, can-do attitude to get things done.

Initially due to Covid-19 the role will primarily be remote working as such we are looking for a strong self-starter. Once Covid-19 restrictions eventually subside you will be expected to carry out your role from our head office in Bolton.

The Role

In this role you will:

  • Develop creative solutions for marketing initiatives including banner ads, landing pages, social media ads, and user interfaces
  • Create dynamic responsive email newsletters; analyse data and propose solutions for further improving engagement and revenue
  • Creation and deployment of trigger marketing campaigns and customer journeys to enhance conversion and retention
  • Lead and contribute to projects in partnership with designers, copywriters, web developers, and marketing specialists
  • Collaborate with internal and external brand ‘vendors’ to create best design solutions
  • Participate openly and enthusiastically in brainstorming sessions and other planning activitiesn
  • Provide original thoughts and vision to design concepts and creative strategies; willingly offer and accept creative critique of designs and implement best ideas
  • Along with design talent, must be able to multi-task and demonstrate excellent planning, organizational, time-management, and project-management skills
  • Make sure that deadlines are met in due time, ensuring that quality is nothing short of the best
  • Create and maintain files for all creative assets and resources, such as software, art materials, and special fonts, which are needed for record keeping and referencing
  • Liaise with other members of the marketing / web/ Ecomm / creative teams to maximise creativity and excellence in performance and delivery
  • Work closely with the marketing and creative team on project execution
  • Work to and with front end developer code standards for the business

The Candidate

  • Minimum of 18 months web-based design experience in a fast-paced corporate, e-commerce, creative, or agency production environment
  • Strong design aesthetic, creativity, and the ability to produce brand-specific web graphic components under tight deadlines in a high-volume production environment
  • A collaborative mindset that enables cross-functional interaction on a range of web, product, or marketing initiatives
  • Good knowledge of Adobe Creative Suite; strong experience with HTML, CSS and JavaScript, Adobe Dreamweaver
  • Knowledge of marketing email design and development, standards, and best practices
  • Experience in setting up and running email marketing campaigns
  • Familiarity with current standards and best practices within the web design and production field
  • Motivation and the desire to execute every job to the highest standard
  • The ability to deliver concepts, creatives and campaigns that generate results
  • Ability to absorb and apply constructive criticism
  • Ability to work in a fast-paced environment
  • Flexibility with time as you may be required to work overtime due to deadlines

The Package

If you are successful, you will receive an attractive package that will consist of:

  • Salary negotiable based on experience
  • Employee discount
  • Personal development and appraisal plan
  • Up to 33 days holiday
  • Pro-Fit personal training and nutrition advice
  • Wellbeing plan facilitated by Changing Minds UK
  • Workplace pension contribution
  • Social events fund
  • Free parking

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Does this sound like you? If so submit your CV and portfolio to [email protected]

Position

Returns Technician

Department

Returns

Salary

Competitive / Negotiable

Type

Full Time

Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a returns technician to join our team. We’re looking for an experienced, motivated and driven team player to work in the technical support division, dealing with a range of customer interactions

Key Responsibilities

In this role you will:

  • Responsible for dealing with Supplier return items

The Candidate

For this role. you would ideally have the following skills:

  • Technical Experience in IT or IT related hardware
  • Ability to test computer hardware
  • Ability to handle multiple tasks and prioritise in a fast-paced environment
  • Proactive, energetic and solution focused with an interest in the IT and Technology Industry
  • High quality and professional communication skills
  • Self-starter with strong prospecting ability
  • High levels of effort, commitment and drive
  • Ability to work well alone and as part of a team

The Package

If you are successful, you will receive an attractive package that will consist of:

  • Competitive salary, negotiable based on experience
  • Optional overtime opportunity working Saturday internally
  • Wellbeing Plan – facilitated by Changing Minds UK
  • Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
  • Employee Discount
  • Ongoing training programme
  • Pension Scheme with flexible contributions
  • Appraisal and Personal Development Plan

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Please forward a copy of your CV to Devang Parekh [email protected] or Amanda Savage [email protected]

Position

Senior Repair Engineer

Department

3XS Systems & Services

Salary

Competitive / Negotiable

Type

Full Time

Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a Senior Repair Engineer to join our team. We are looking for a motivated and driven team player to join, offering best in class service in line with our customer satisfaction standard.

Key Responsibilities

In this role you will:

  • Be responsible for the diagnosis, repair or replacement of systems booked in for repair
  • Identify software (windows) and overclocking issues, offer advice on prevention to our customers
  • Manage your personal workload ensuring that repairs are processed within service levels
  • Satisfy customers’ needs and requests, responding to queries within a timely manner to deliver a positive customer experience
  • Responsible for maintaining and strengthening customer relationships
  • Have an understanding of company daily operation
  • Increase product knowledge through personal research and ongoing internal training

The Candidate

For this role. you would ideally have the following skills:

  • Ability to troubleshoot and diagnose hardware faults from our current and previous range of 3XS Systems
  • Attention to detail, ability to follow a process with consistency
  • Experienced with overclocking, RAID configuration, network configuration, water-cooled systems
  • Proactive, energetic and solution focused with an interest in the IT and Technology Industry
  • Must be comfortable interacting and engaging with high value internal and external customers
  • High quality and professional written and verbal communication skills
  • Self-starter with strong prospecting ability
  • Ability to learn technical skills
  • Ability to work well alone and as part of a team

The Package

If you are successful, you will receive an attractive package that will consist of:

  • A negotiable salary
  • Optional overtime opportunity working Saturday internally or at external events
  • Wellbeing Plan – facilitated by Changing Minds UK
  • Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
  • Employee Discount
  • Ongoing training programme
  • Pension Scheme with flexible contributions

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Please forward a copy of your CV to [email protected]

Position

Windows Technical Support Engineer

Department

IT Support

Salary

Competitive / Negotiable

Type

Full Time

Key Responsibilities

In this role you will:

  • Managing the Information Technology infrastructure estate, ensuring high levels of availability and system performance
  • Provide Windows Technical support
  • Implementing change in a robust and secure manner
  • Provide technical support for existing and new technology
  • Implement, develop and support the desktop, server, SAN and software infrastructure
  • Identify areas for improvement within supported systems by the proactive analysis of incident root causes
  • Act as a technical escalation point for 1st or 2nd line team members in order to resolve incidents and provide resolution
  • Experience working in a managed service team

Technical Requirements

For this role. you would ideally have the following skills:

  • Strong knowledge infrastructure platforms and tools: Active Directory, Exchange 2016, Microsoft Terminal Services, VDI, Microsoft Server 2012/2016, Office 365
  • Experience with VMware vSphere
  • Working knowledge Storage SAN’s
  • Understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
  • Strong interpersonal skills
  • Knowledge / experience of IT systems - delivery, maintenance and support

Experience in the following will be beneficial:

  • ITIL
  • Knowledge of Linux (Debian / Ubuntu)
  • Cloud experience with AWS or Azure
  • An understanding of Docker / Containers
  • Configuration management tools e.g. Ansible, Puppet, Chef
  • Scripting experience e.g. Powershell

The Package

If you are successful, you will receive an attractive package that will consist of:

  • A negotiable salary
  • Optional overtime opportunity working Saturday internally or at external events
  • Wellbeing Plan – facilitated by Changing Minds UK
  • Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
  • Employee Discount
  • Ongoing training programme
  • Pension Scheme with flexible contributions

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Please forward a copy of your CV to [email protected]

Position

Linux Technical Support Engineer

Department

IT Support

Salary

Competitive / Negotiable

Type

Full Time

Key Responsibilities

In this role you will:

  • Managing the Information Technology infrastructure estate, ensuring high levels of availability and system performance
  • Provide Windows Technical support
  • Implementing change in a robust and secure manner
  • Provide technical support for existing and new technology
  • Implement, develop and support the desktop, server, SAN and software infrastructure
  • Identify areas for improvement within supported systems by the proactive analysis of incident root causes
  • Act as a technical escalation point for 1st or 2nd line team members in order to resolve incidents and provide resolution
  • Experience working in a managed service team

Technical Requirements

For this role. you would ideally have the following skills:

  • Strong knowledge of Linux (Debian / Ubuntu)
  • Experience with VMware vSphere
  • Working knowledge Storage SAN’s
  • Knowledge of VMware vSphere
  • Working knowledge Storage SAN’s
  • Understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
  • Strong interpersonal skills
  • Experience of IT systems - delivery, maintenance and support

Experience in the following will be beneficial:

  • Understanding key infrastructure platforms and tools: Active Directory, Exchange 2016, Microsoft Terminal Services, VDI, Microsoft Server 2012/2016, Office 365
  • Cloud experience with AWS or Azure
  • An understanding of Docker / Containers
  • ITIL
  • Configuration management tools e.g. Ansible, Puppet, Chef
  • Scripting experience e.g. bash, python

The Package

If you are successful, you will receive an attractive package that will consist of:

  • A negotiable salary
  • Optional overtime opportunity working Saturday internally or at external events
  • Wellbeing Plan – facilitated by Changing Minds UK
  • Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
  • Employee Discount
  • Ongoing training programme
  • Pension Scheme with flexible contributions

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Please forward a copy of your CV to [email protected]

Position

Desktop Support Engineer

Department

IT Support

Salary

Competitive / Negotiable

Type

Full Time

Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a Desktop Support Engineer to join our team. The role requires working as a part of a team and being adaptable to different situations, whilst providing the high level of support and excellent customer service. Responsible for providing first line support to teammates within Scan and in some instances support Scan’s clients, directly or indirectly. The primary focus will be to ensure all calls and emails are answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within scan’s service management system.

Key Responsibilities

In this role you will:

  • Act as a single point of contact for all incoming calls and emails from customers regarding IT issues and queries
  • 1st line support - troubleshooting IT relating problems for the firm’s core systems ensuring issue are logged with the required information
  • Ensure all calls and emails are logged
  • Escalate unresolved issue to the 2nd line support team in a timely manner
  • Keeping customers updated on outstanding tickets
  • Take ownership of problems and follow up the status of problems on behalf of the customer and communicate progress in a timely manner
  • Meet or exceed defined quality and performance targets for IT Service Desk
  • Taking responsibility for calls and seeing them through to completion
  • Assigning incidents and requests to appropriate 2nd/ 3rd line teams after all troubleshooting steps have been exhausted
  • Proactively picking up on trends from calls logged (e.g. identifying customer training needs or logging problem records on the back of multiple similar calls)
  • Updating documentation and knowledge base articles as and when required.

The Candidate

For this role. you would ideally have the following skills:

  • Customer services experience working in an IT Service Desk within a large corporate environment
  • Must be an excellent face-to-face and telephone communicator
  • Reliable, tolerant, and determined
  • Able to understand business needs and prioritise issues accordingly
  • Knowledge of windows 10
  • Knowledge of desktop and server hardware
  • A keen interest in developing skills and learning via training and self-study
  • Good knowledge of MS Office Suite
  • Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)

The Package

If you are successful, you will receive an attractive package that will consist of:

  • A negotiable salary
  • Optional overtime opportunity working Saturday internally or at external events
  • Wellbeing Plan – facilitated by Changing Minds UK
  • Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
  • Employee Discount
  • Ongoing training programme
  • Pension Scheme with flexible contributions

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Please forward a copy of your CV to [email protected]

Position

PC Support Engineer

Department

3XS Systems & Services

Salary

Competitive / Negotiable

Type

Full Time

Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a PC Support Engineer to join our team. We’re looking for a motivated and driven team player to provide technical support on the phone and email to customers who have bought a 3XS system.

Key Responsibilities

In this role you will:

  • Working from the office to provide technical support on the phone and email to customers

The Candidate

For this role. you would ideally have the following skills:

  • Strong knowledge of PC technology, both hardware and software
  • Excellent communication skills
  • Experience upgrading or building PCs
  • Ability to learn technical skills
  • Ability to follow established processes
  • High levels of effort, commitment and drive
  • Ability to work well alone and as part of a team

Please forward a copy of your CV to [email protected]

Position

PC Builder

Department

3XS Systems & Services

Salary

Competitive / Negotiable

Type

Full Time

Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a PC Support Engineer to join our team. We’re looking for a motivated and driven team player to provide technical support on the phone and email to customers who have bought a 3XS system.

Key Responsibilities

In this role you will:

  • Responsible for ground up building of some of the most amazing and powerful computer systems.

The Candidate

For this role. you would ideally have the following skills:

  • A keen eye for asthetic detail and quality
  • Strong knowledge of PC technology, both hardware and software
  • Excellent communication skills
  • Experience upgrading or building PCs
  • Ability to learn technical skills
  • Ability to follow established processes
  • High levels of effort, commitment and drive
  • Ability to work well alone and as part of a team

Please forward a copy of your CV to [email protected]

Position

Technical & Returns Advisor

Department

Customer Services

Salary

Competitive / Negotiable

Type

Full Time

Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a Technical & Returns Advisor to join our team. We’re looking for an experienced, motivated and driven team player to work in the technical support division, dealing with a range of customer interactions

Key Responsibilities

In this role you will:

  • Be responsible for dealing with customer support via a variety of different methods, resolving technical issues and raising returns
  • via Telephone
  • via Email

The Candidate

For this role. you would ideally have the following skills:

  • Technical Experience in IT or IT related hardware
  • Ability to handle multiple tasks and prioritise in a fast-paced environment
  • Proactive, energetic and solution focused with an interest in the IT and Technology Industry
  • High quality and professional communication skills
  • Self-starter with strong prospecting ability
  • High levels of effort, commitment and drive
  • Ability to work well alone and as part of a team

The Package

If you are successful, you will receive an attractive package that will consist of:

  • Competitive salary, negotiable based on experience
  • Optional overtime opportunity working Saturday internally
  • Wellbeing Plan – facilitated by Changing Minds UK
  • Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
  • Employee Discount
  • Ongoing training programme
  • Pension Scheme with flexible contributions
  • Appraisal and Personal Development Plan

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Please forward a copy of your CV to [email protected]

Position

.NET Software Developer

Department

Design & Web Development

Salary

Competitive / Negotiable

Type

Full Time

We are looking to add talented and enthusiastic developers to join our in-house development team at Scan HQ in Bolton, Lancashire. Your role will involve working on new projects and extending the functionality of current business critical systems. We would like you to have a 2:1 or above in computer science or a related subject but would still like to hear from you if you are eager to learn and don’t quite meet the criteria.

Certification

  • Degree: 2:1 or above in Computer Science or related subject

Experience

  • Minimum 2 years experience

The Candidate

Required Skills

  • VB.NET or C#
  • ASP.NET MVC
  • OO Development
  • MS SQL Server
  • Mercurial or other VCS

Desirable Skills

  • ASP.NET Web Forms
  • .NET WinForms
  • HTML, CSS, JavaScript, jQuery
  • Elasticsearch
  • VB6

The Package

If you are successful, you will receive an attractive package that will consist of:

  • Competitive salary, negotiable based on experience
  • Wellbeing Plan – facilitated by Changing Minds UK
  • Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
  • Employee Discount
  • Training material through Pluralsight
  • Pension Scheme with flexible contributions
  • Appraisal and Personal Development Plan

Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.

Please forward a copy of your CV to [email protected]