Join us in our mission to dominate all things tech. From taking over the e-sports industry with our bespoke gaming systems to helping solve the world’s most difficult problems through Deep Learning and AI.
At Scan we’re all about three things - technology, people, and how we bring them together. For 30 years we’ve been driven by these three passions that run through everything we do. We’re like a family, so naturally, we’re friendly, approachable and always here to help. The company have invested a lot of time and effort into the wellbeing programmes which are on offer to all employees, in addition to this there are also other company benefits such as staff discount on personal orders, we also have a Scan Social Fund subsidised events such as Tough Mudder, Christmas parties & Christmas Bonus.
We are Investors in PeopleScan Computers is proud to announce that we have been accredited as an Investor in People.
Our customers love usThousands of reviews on Truspilot with an average score of over 9 out of 10 we know something about what makes good service.
We’ve gone viralWe love social media, with over 250,000 followers accross all our channels and growing every day.
Been around since 1987Since 1987 the SCAN team has grown to be a pool of over 200 talented staff, and we’re still growing. Be a part of it.
Our work culture
At Scan we believe in a philosophy that allows everybody to find peace in mind and body which leads to a good work life balance and in turn financial security. Our recipe to happy growth is to feel good on the outside, feel good on the inside and career development.
Feel good on the insideWe have partnered with Changing Minds to help develop individual psychological well being. There psychiatrists are on hand to give advice on many topics, such as self care, sleep, stress, anxiety and more from our dedicated private consultation room.
Feel good on the outsideA strong mind go’s well with a strong body. Working at Scan will give you access to our personal training program through Pro-Fit. This is great for getting into shape, nutrition advice and group HIIT sessions.
Career developmentScan recognises that job satisfaction doesn’t come without career development. Expect to get annual appraisals and one-to-one sessions from us to ensure you feel secure in your position and what you need to do to take the next steps.
Scan offer great discounts across our huge range of products to staff.
Retail Park Discounts
Scan staff can get discounts at many stores on the Middlebrook Retail park such as Subway, Bella Italia, Bolton Arena, KIA, TUI & more, just present your payslip in store and ask.
Pro-Fit Training
Get into shape with nutrition advice and personal training with our in-house personal trainer Laura Butcher from Pro-Fit.
Christmas Bonus
Merry Christmas from Scan. Treat yourself on us with a special bonus in every December pay packet.
Parcel Delivery Service
Have a package to send? Take advantage of our DPD partnership and send your parcels from Scan just ask for a shipping quote from our despatch team.
Up to 33 Days Holiday
Scan like to reward loyalty and commitment. Employees are entitled to up to 33 days holiday a year dependant on length of service.
Psychological Well-Being
Scan work with Changing Minds UK and have our own in-house Psychologists to help with self care, sleep, mindfulness, stress, anxiety and more.
Dress Down Friday
Scan does have quite a relaxed dress code, but we encourage you to be yourself on Friday. TGIF.
Workplace Pension Plan
Scan has enrolled in NEST workpace pensions scheme set up by the government.
Social Events
Fancy Go-Karting, Rock Climbing or Laser Quest? We regularly organise fun social events where you can get to know your colleagues more.
Free Industry Event Tickets
Scan exhibit at many industry events a year ranging from, AI Conferences, Photography Shows to Eurogamer Expo and in-house launch events. If you would like to attend just ask, first come first served.
Free Parking
All Scan staff have free parking available on the Middlebrook retail car park, all day, at any time.
Work hard, play harder, that’s the mindset. At SCAN we love to celebrate our success
Where do you fit in?
Whether gaming, creating, editing or production is your passion, we want to hear from talent that relate to all our industries. SCAN supply and deliver services for a many fields of tech so we are sure to find a position to suit your particular interests. Take a look at our industries and departments to see where you may fit in.
Sales and Account ManagementScan’s concept of “sales” is a little different. We think that our products and services don’t need to be sold. Our sales positions are about building and maintaining relationships with our customers.
Customer ServicesScan’s customer service is well known as being among the best in the UK. And we couldn’t do it without some of the best talent. We give them ownership to fix problems and do right by our customers.
PurchasingPurchasers work tirelessly to make sure we always have the right numbers of thousands of items, in the right places, at the right times. At the speed and scale of our operation, that’s a challenging task.
LogisticsOur logistics team members are essential to the Scan shopping experience. Whether it’s seasonal or year round, logistics focus on the customer and get the job done the right way and on time.
3XS Systems and ServicesScan builds and maintains systems that support some of the largest databases in the world. Not only that, but these systems also have to provide a rock-solid customer experience all while being up to the quality that is expected of Scan’s reputation.
IT SupportOur operations can't happen without networks and IT, and Scan has a massive infrastructure to connect and support. Qualified IT and networking specialists are the way we ensure that we’re able to keep all of Scan running.
Design and Web DevelopmentGood design isn’t just making things look good. Scan designers shape the entire customer experience, whether it’s on our website, through social media, print adverts, exhibition stands and more.
MarketingScan’s reputation was built by focusing on the customer, not on marketing. Our Marketing and PR professionals have a unique challenge - to build transparent relationships with our customers & vendors.
Audio / Video ProductionScan’s Audio, Video, and Photography professionals work in a wide array of disciplines to create the beautiful content Scan customers have come to expect.
We’re like a family, so naturally we’re friendly, approachable and always here to help. Passionate about what we do, whether it’s tech, service or even just answering the phone. So if you do call us, you can be sure that we’ll always find the right person for you – whatever your query. From software to hardware to expert technical advice and care, there’s nothing we don’t know about tech – after all we’ve got hundreds of awards, and thousands of positive reviews.
The Pro Audio team here at Scan is made up of Music Professionals including Top Producers, Composers. DJ’s, instrumentalists and engineers. Our aim is to provide high quality service and advice both during and after the sales process. If you’re interested in Music and music making, and have a good working knowledge of the creative tools used in our industry, it may be that you’d find yourself at home in our Pro Audio department.
We build fast and reliable graphics workstation and GPU server solutions specifically for creative professionals, engineers, researchers and scientists. Our bespoke workstations address all of your graphics requirements, with the latest NVIDIA Quadro, Tesla and TITAN X graphics cards to deliver powerful and reliable systems. We also provide deep learning & AI systems for machine learning, plus immersive solutions including the HTC Vive Business Edition VR headset.
Our mission is to provide you with PC hardware that gives you the edge over your competitors in all the latest games. Scan Pro Gaming is the home of the fastest gaming desktop PCs and laptops, all built by the award-winning 3XS Systems team. We also stock a huge range of peripherals to improve your gaming experience, from keyboards and mice, to G-Sync monitors and gaming headsets, plus video streaming technology for sharing your best gaming moments.
If your passion is filmmaking or photography, live production or post-production, why not join Scan's professional imaging team? We provide support to professional editors, digital artists, cinematographers, photographers, colourists and DITs, supplying the latest tech solutions to a broad client base from vloggers to award-winning VFX studios. If you have the skills and commitment, we want to hear from you.
Expanding our bespoke portfolio, we are proud to bring you Intel and NVIDIA server solutions designed to address the latest cutting-edge applications in today’s IT world – whether it be Deep Learning, HPC or 3D Graphics. We’re also offering a high-end 3D graphics virtual platform and advanced digital signage and analytical solutions too. Adding high performance systems into your business demand a network capable of supporting them.
It has been a pleasure to work for SCAN and in my four years of working here SCAN has given me the platform to boost my skills and progress within the company whilst providing a caring and supportive atmosphere
- Olivia Rollason, Customer Service Manager
PC gaming has always been a hobby of mine. Scan has allowed me to turn that hobby into a career and I have worked my way up to a senior role in the system build department
- Mirzat Sarcevic, 3XS Systems Team Leader
I love working for Scan, so much so I have been with the company for over 14 years, I have been promoted throughout my time at Scan the relaxed and friendly environment makes it an enjoyable atmosphere
- Dawn Hartle, HR Manager
Welcome to Middlebrook
Enterprise Park is our head office based in Bolton, the very town where SCAN was founded in 1987. It houses our call centre as well as our 3XS laboratory, film studio, music room, retail showroom, stock warehouse, IT developers and more. Nestled within the busy retail park of Middlebrook, you are only a stones throw away from bustling shops, restaurants and supermarkets to enjoy on your lunch break. It’s also an easy commute, being just off the motorway slip road junction 6 on the M61 and with Horwich Parkway rail way station only a 10 mins walk away from SCAN.
The Scan headquarters also has a fully fitted retail showroom, which has a 12 system LAN gaming area and VR racing simulator. Great to have some fun and unwind on your breaks.
Current Vacancies
Position
Store Sales Advisor
Department
Reception
Salary
Competitive / Negotiable
Type
Full Time
For this role, applicants would ideally have the following skills:
Key Responsibilities
In this role you will:
High quality and professional communication skills
A confident conversational manner
Previous Customer Service / sales experience preferred but not essential
IT knowledge preferred
Ability to handle multiple tasks and prioritise in a sometimes fast-paced environment
High levels of effort, commitment and drive
Ability to work well as part of a team
Previous cash handling experience is preferred but not essential
The Package
As the successful Store Sales Advisor, you will receive an attractive package that will consist of:
Competitive salary, based on 5 day/ 36 hours week
Uncapped Commission structure
Well-being plan facilitated by Changing Minds UK
Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
Employee Discount
Ongoing training programme
Personal development and appraisal plan
Pension Scheme with flexible contributions
Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.
Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a returns technician to join our team. We’re looking for an experienced, motivated and driven team player to work in the technical support division, dealing with a range of customer interactions
Key Responsibilities
In this role you will:
Responsible for dealing with Supplier return items
The Candidate
For this role. you would ideally have the following skills:
Technical Experience in IT or IT related hardware
Ability to test computer hardware
Ability to handle multiple tasks and prioritise in a fast-paced environment
Proactive, energetic and solution focused with an interest in the IT and Technology Industry
High quality and professional communication skills
Self-starter with strong prospecting ability
High levels of effort, commitment and drive
Ability to work well alone and as part of a team
The Package
If you are successful, you will receive an attractive package that will consist of:
Competitive salary, negotiable based on experience
Optional overtime opportunity working Saturday internally
Wellbeing Plan – facilitated by Changing Minds UK
Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
Employee Discount
Ongoing training programme
Pension Scheme with flexible contributions
Appraisal and Personal Development Plan
Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.
Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a Senior Repair Engineer to join our team. We are looking for a motivated and driven team player to join, offering best in class service in line with our customer satisfaction standard.
Key Responsibilities
In this role you will:
Be responsible for the diagnosis, repair or replacement of systems booked in for repair
Identify software (windows) and overclocking issues, offer advice on prevention to our customers
Manage your personal workload ensuring that repairs are processed within service levels
Satisfy customers’ needs and requests, responding to queries within a timely manner to deliver a positive customer experience
Responsible for maintaining and strengthening customer relationships
Have an understanding of company daily operation
Increase product knowledge through personal research and ongoing internal training
The Candidate
For this role. you would ideally have the following skills:
Ability to troubleshoot and diagnose hardware faults from our current and previous range of 3XS Systems
Attention to detail, ability to follow a process with consistency
Experienced with overclocking, RAID configuration, network configuration, water-cooled systems
Proactive, energetic and solution focused with an interest in the IT and Technology Industry
Must be comfortable interacting and engaging with high value internal and external customers
High quality and professional written and verbal communication skills
Self-starter with strong prospecting ability
Ability to learn technical skills
Ability to work well alone and as part of a team
The Package
If you are successful, you will receive an attractive package that will consist of:
A negotiable salary
Optional overtime opportunity working Saturday internally or at external events
Wellbeing Plan – facilitated by Changing Minds UK
Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
Employee Discount
Ongoing training programme
Pension Scheme with flexible contributions
Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.
Managing the Information Technology infrastructure estate, ensuring high levels of availability and system performance
Provide Windows Technical support
Implementing change in a robust and secure manner
Provide technical support for existing and new technology
Implement, develop and support the desktop, server, SAN and software infrastructure
Identify areas for improvement within supported systems by the proactive analysis of incident root causes
Act as a technical escalation point for 1st or 2nd line team members in order to resolve incidents and provide resolution
Experience working in a managed service team
Technical Requirements
For this role. you would ideally have the following skills:
Strong knowledge infrastructure platforms and tools: Active Directory, Exchange 2016, Microsoft Terminal Services, VDI, Microsoft Server 2012/2016, Office 365
Experience with VMware vSphere
Working knowledge Storage SAN’s
Understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
Strong interpersonal skills
Knowledge / experience of IT systems - delivery, maintenance and support
Experience in the following will be beneficial:
ITIL
Knowledge of Linux (Debian / Ubuntu)
Cloud experience with AWS or Azure
An understanding of Docker / Containers
Configuration management tools e.g. Ansible, Puppet, Chef
Scripting experience e.g. Powershell
The Package
If you are successful, you will receive an attractive package that will consist of:
A negotiable salary
Optional overtime opportunity working Saturday internally or at external events
Wellbeing Plan – facilitated by Changing Minds UK
Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
Employee Discount
Ongoing training programme
Pension Scheme with flexible contributions
Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.
Managing the Information Technology infrastructure estate, ensuring high levels of availability and system performance
Provide Windows Technical support
Implementing change in a robust and secure manner
Provide technical support for existing and new technology
Implement, develop and support the desktop, server, SAN and software infrastructure
Identify areas for improvement within supported systems by the proactive analysis of incident root causes
Act as a technical escalation point for 1st or 2nd line team members in order to resolve incidents and provide resolution
Experience working in a managed service team
Technical Requirements
For this role. you would ideally have the following skills:
Strong knowledge of Linux (Debian / Ubuntu)
Experience with VMware vSphere
Working knowledge Storage SAN’s
Knowledge of VMware vSphere
Working knowledge Storage SAN’s
Understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
Strong interpersonal skills
Experience of IT systems - delivery, maintenance and support
Experience in the following will be beneficial:
Understanding key infrastructure platforms and tools: Active Directory, Exchange 2016, Microsoft Terminal Services, VDI, Microsoft Server 2012/2016, Office 365
Cloud experience with AWS or Azure
An understanding of Docker / Containers
ITIL
Configuration management tools e.g. Ansible, Puppet, Chef
Scripting experience e.g. bash, python
The Package
If you are successful, you will receive an attractive package that will consist of:
A negotiable salary
Optional overtime opportunity working Saturday internally or at external events
Wellbeing Plan – facilitated by Changing Minds UK
Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
Employee Discount
Ongoing training programme
Pension Scheme with flexible contributions
Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.
Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a Desktop Support Engineer to join our team. The role requires working as a part of a team and being adaptable to different situations, whilst providing the high level of support and excellent customer service. Responsible for providing first line support to teammates within Scan and in some instances support Scan’s clients, directly or indirectly. The primary focus will be to ensure all calls and emails are answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within scan’s service management system.
Key Responsibilities
In this role you will:
Act as a single point of contact for all incoming calls and emails from customers regarding IT issues and queries
1st line support - troubleshooting IT relating problems for the firm’s core systems ensuring issue are logged with the required information
Ensure all calls and emails are logged
Escalate unresolved issue to the 2nd line support team in a timely manner
Keeping customers updated on outstanding tickets
Take ownership of problems and follow up the status of problems on behalf of the customer and communicate progress in a timely manner
Meet or exceed defined quality and performance targets for IT Service Desk
Taking responsibility for calls and seeing them through to completion
Assigning incidents and requests to appropriate 2nd/ 3rd line teams after all troubleshooting steps have been exhausted
Proactively picking up on trends from calls logged (e.g. identifying customer training needs or logging problem records on the back of multiple similar calls)
Updating documentation and knowledge base articles as and when required.
The Candidate
For this role. you would ideally have the following skills:
Customer services experience working in an IT Service Desk within a large corporate environment
Must be an excellent face-to-face and telephone communicator
Reliable, tolerant, and determined
Able to understand business needs and prioritise issues accordingly
Knowledge of windows 10
Knowledge of desktop and server hardware
A keen interest in developing skills and learning via training and self-study
Good knowledge of MS Office Suite
Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)
The Package
If you are successful, you will receive an attractive package that will consist of:
A negotiable salary
Optional overtime opportunity working Saturday internally or at external events
Wellbeing Plan – facilitated by Changing Minds UK
Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
Employee Discount
Ongoing training programme
Pension Scheme with flexible contributions
Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.
Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a PC Support Engineer to join our team. We’re looking for a motivated and driven team player to provide technical support on the phone and email to customers who have bought a 3XS system.
Key Responsibilities
In this role you will:
Working from the office to provide technical support on the phone and email to customers
The Candidate
For this role. you would ideally have the following skills:
Strong knowledge of PC technology, both hardware and software
Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a PC Support Engineer to join our team. We’re looking for a motivated and driven team player to provide technical support on the phone and email to customers who have bought a 3XS system.
Key Responsibilities
In this role you will:
Responsible for ground up building of some of the most amazing and powerful computer systems.
The Candidate
For this role. you would ideally have the following skills:
A keen eye for asthetic detail and quality
Strong knowledge of PC technology, both hardware and software
Scan Computers, a multi-award winning family owned business have a fantastic opportunity for a Technical & Returns Advisor to join our team. We’re looking for an experienced, motivated and driven team player to work in the technical support division, dealing with a range of customer interactions
Key Responsibilities
In this role you will:
Be responsible for dealing with customer support via a variety of different methods, resolving technical issues and raising returns
via Telephone
via Email
The Candidate
For this role. you would ideally have the following skills:
Technical Experience in IT or IT related hardware
Ability to handle multiple tasks and prioritise in a fast-paced environment
Proactive, energetic and solution focused with an interest in the IT and Technology Industry
High quality and professional communication skills
Self-starter with strong prospecting ability
High levels of effort, commitment and drive
Ability to work well alone and as part of a team
The Package
If you are successful, you will receive an attractive package that will consist of:
Competitive salary, negotiable based on experience
Optional overtime opportunity working Saturday internally
Wellbeing Plan – facilitated by Changing Minds UK
Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
Employee Discount
Ongoing training programme
Pension Scheme with flexible contributions
Appraisal and Personal Development Plan
Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.
We are looking to add talented and enthusiastic developers to join our in-house development team at Scan HQ in Bolton, Lancashire. Your role will involve working on new projects and extending the functionality of current business critical systems. We would like you to have a 2:1 or above in computer science or a related subject but would still like to hear from you if you are eager to learn and don’t quite meet the criteria.
Certification
Degree: 2:1 or above in Computer Science or related subject
Experience
Minimum 2 years experience
The Candidate
Required Skills
VB.NET or C#
ASP.NET MVC
OO Development
MS SQL Server
Mercurial or other VCS
Desirable Skills
ASP.NET Web Forms
.NET WinForms
HTML, CSS, JavaScript, jQuery
Elasticsearch
VB6
The Package
If you are successful, you will receive an attractive package that will consist of:
Competitive salary, negotiable based on experience
Wellbeing Plan – facilitated by Changing Minds UK
Pro-fit – Nutritional advice, promoting healthy lifestyle and fitness
Employee Discount
Training material through Pluralsight
Pension Scheme with flexible contributions
Appraisal and Personal Development Plan
Please note Scan Computers is based in Horwich, Bolton and as such we would request applications from around the local area only.
Employee Discount
Retail Park Discounts
Pro-Fit Training
Christmas Bonus
Parcel Delivery Service
Up to 33 Days Holiday
Psychological Well-Being
Dress Down Friday
Workplace Pension Plan
Social Events
Free Industry Event Tickets
Free Parking
