Faulty products replaced within 2 working days with R48*
Here at Scan we understand how frustrating it can be to have a faulty part. Be it your GPU, motherboard, mouse or monitor, R48 has you covered.
We have developed R48, our 48hr replacement policy alongside our key partners to give you the best returns/replacement experience.
Every partner has its own replacement policy for faulty components, resulting in an inconsistent turnaround time.
R48 means we will dispatch a replacement to you within 2 working days of receiving the product back at Scan.
R48 is free of charge, providing another great reason to buy from Scan and choose a product from one of our key partners.
A selection of our R48 Partners
*Excludes Laptops and Monitors
Frequently Asked Questions
How will I know which products are covered by R48?
Products who participate in the program will have the R48 logo displayed across scan.co.uk
Check for the R48 logo in the product listing:
Can I return any product under the R48 agreement? No, only products with the R48 logo on can be returned as part of this agreement.
What do I do in the event of a faulty product covered by R48? Please contact the Scan customer services team on 01204 474747.