No quibble exchanges

Faulty products replaced within 2 working days with R48*

Here at Scan we understand how frustrating it can be to have a faulty part. Be it your GPU, motherboard, mouse or monitor, R48 has you covered.

We have developed R48, our 48hr replacement policy alongside our key partners to give you the best returns/replacement experience.

Every partner has its own replacement policy for faulty components, resulting in an inconsistent turnaround time.

R48 means we will dispatch a replacement to you within 2 working days of receiving the product back at Scan.

R48 is free of charge, providing another great reason to buy from Scan and choose a product from one of our key partners.

A selection of our R48 Partners

AMD
ASUS
be quiet
Coolermaster
Corsair
Crucial
ekwb
EVGA
Fractal Design
Intel
NZXT
PNY
Razer
Samsung
Seagate
SilverStone
Synology
Thermaltake
WD
Zotac

*Excludes Laptops and Monitors

Frequently Asked Questions

FAQs

How will I know which products are covered by R48? Products who participate in the program will have the R48 logo displayed across scan.co.uk
Check for the R48 logo in the product listing: R48 Infopage

Can I return any product under the R48 agreement? No, only products with the R48 logo on can be returned as part of this agreement.

What do I do in the event of a faulty product covered by R48? Please contact the Scan customer services team on 01204 474747.