Coronavirus (COVID-19)

  • Last Updated: 09/04/2020 at 21:00
  • amberScan Status:

Safety
The safety and welfare of our teammates has slowed down our processes and consequently resulted into delays. However we remain fully operational. We have two full time healthcare workers ensuring we are following best practice guidelines to mitigate against Covid-19 whilst monitoring government guidelines daily.
All teammates have a transparent workplace policy. It is voluntary for them to work at a rate that they feel is fair.

24 hours shifts
Now in operation to help ease the order processing.

Extended call centre hours
Due to high call volumes, our call centre lines are now open 9am - 19.30pm Mon - Fri, these times will vary over the Easter Bank Holidays.
Easter opening times

Scan is fully functional
Whilst our warehouse team are currently working on a split shift basis, to ensure social distancing, rest assured they are doing all they can to ensure that the orders are dispatched as quickly as possible. Please keep an eye on your emails for further updates confirming a delivery.
As the need to support social distancing increases, we have taken the decision to temporarily close our retail store.

Q collect
Pick up point, for essential orders only.

Technical fault
If you find you have a technical fault with a product you have purchased or need technical advice, rather than return to store, please contact our Returns team directly on 01204 474747 or log a query HERE and we will be able to assist making arrangements to return the product via post or courier.

Ship to Shop service
DPD, our parcel-shipping partner, is no longer offering the Ship to Shop service, where parcels are delivered to local shops instead of the customer's home address.

We are facing challenging times along with chaos, anxiety and uncertainty effecting everyone. Daily life feels like a Sci Fi plot, but in reality there are many things we are doing to mitigate the effects of COVID 19.

In a word we are being Agile in a crazy scenario.

Key Focus areas :-

People

Teammates and customers are our priority.

We have adjusted our processes and working patterns to minimise the spread of COVID 19 and balancing the service levels offered to customers.

We are prioritising safe working and support and reviewing this several times a day.

Scan has a company wide Wellness programme that is uncommon, but so essential in such times to keep moral high.

Advice is available to all teammates from healthy living, exercise and diet to providing a full range of psychological services to assist through this uncertainty and its effects on family and friends.

Operations

We will work to best practice guidelines and be transparent on our operations via a traffic light status put on the web page showing the latest updates on how COVID-19 is affecting Scan's ability to operate.

Supply Chain

All of Scan's core supply partners are committed to help mitigate the supply chain disruptions. We will have daily updates on supply and try our best to ensure stock outs are kept to a bare minimum.

Goodwill

Getting the above areas right, we will do all we can to keep our service standards as high as possible to our loyal customers.

We appreciate your custom, loyalty, support and patience.
A massive thank you,

Team Scan

 

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