NVIDIA 30 Series status

  • Last Updated: 10/06/2021 at 13:30
  • RedScan Status:

Stock will be listed on the website for sale only when available.

10/06/21 - This is not groundhog day :), whilst this update may seem as a copy and paste on last weeks note, behind the scene there have been many hours invested in managing the highly anticipated launch.

The launch of the RTX 3070 Ti is at 2pm today. As with the 3080 Ti launch last week, we anticipate exceptional demand for stock and these will sell out extremely quickly (within seconds).

We will not be in a position to take pre-orders due to the demand.

To avoid any ambiguity all products will be marked with “sold out” accordingly . We will not be getting additional supplies for the remainder of the week.

The website will be the ONLY way to place orders so we ask that customers please avoid stock related contact on any of our phone lines, chat, or social media.

We feel it unfair that people are selling the cards in marketplaces at unrealistic prices. Please be assured we have taken a balanced view of the market and have put provisions in place to uphold our policy of fair supply focusing on Gamers as stated on our FAQ page.

03/06/21 - The launch of the RTX 3080 Ti is at 2pm today. Going off previous launches, we anticipate exceptional demand for stock and these will sell out extremely quickly (within seconds). We will not be in a position to take pre-orders due to the demand.

To avoid any ambiguity all products will be marked with “sold out” accordingly . We will not be getting additional supplies for the remainder of the week.

The website will be the ONLY way to place orders so we ask that customers please avoid stock related contact on any of our phone lines, chat, or social media.

We feel it unfair that people are selling the cards in marketplaces at unrealistic prices. Please be assured we have taken a balanced view of the market and have put provisions in place to uphold our policy of fair supply focusing on Gamers as stated on our FAQ page.

20/04/21 - No new shipment information is available for existing pre-order models. Please see the table for the latest information.

Please note: Free stock of all RTX 30 series cards will only be listed on the website when it is available. We ask customers please do not contact our phone sales team about RTX 30 series graphics cards.

Thank you for your patience and support.

12/04/21 - No new shipment information is available for existing pre-order models. Please see the table for the latest information. We are still working through the pre-order customers who replied via email regarding an alternative model.

09/04/21 - No new shipment information is available for existing pre-order models. Please see the table for the latest information. Yesterday the expected shipment of EVGA XC3 Black arrived. We are also working through the pre-order customers who replied via email regarding an alternative model. We expect this to continue through to Monday.

08/04/21 - No new shipment information is available for existing pre-order models. Please see the table for the latest information. Today we will be sending out emails to all pre-order customers offering a limited number of alternative cards. Pre-order customers wishing to change to one of the alternative models offered can reply to the email directly. Please do not contact Scan until after you have received the email with your options. We have a dedicated team who will be actioning any replies so there is no need to call the customer services team.

07/04/21 - Since the last update a shipment of ASUS STRIX OC arrived and cleared the outstanding pre-orders. There is no free stock of this model available to offer to existing pre-orders. Please see the table for the latest information.

06/04/21 - No new information since the last update. Please see the table for the latest information.

31/03/21 - No new information since the last update. Please see the table for the latest information. We are currently in the process of offering out a very limited number of alternative models to existing pre-orders via email.

30/03/21 -No new information since the last update. Please see the table for the latest information.

24/03/21 - We have received notification of a new shipment arriving of the EVGA XC3 Black. This has been added to the table.

22/03/21 - We don’t currently have dates for any of the outstanding pre-order models but will update the table as soon as we do. We are currently in the process of offering out a very small number of alternative cards to the existing pre-order queues via email. We do not expect there to be any free stock available for sale at this time.

15/03/21 - We don’t currently have dates for any of the outstanding pre-order models but will update the table as soon as we do.

12/03/21 - Yesterday the expected shipment of ASUS STRIX arrived. We don’t currently have dates for any of the outstanding pre-order models but will update the table as soon as we do. The next update will be on Monday 15th March.

11/03/21 - Yesterday the expected shipment of PALIT GamingPro arrived. As per previous communications spare units will be offered to existing pre-order queues and are not currently available for sale.

10/03/21 - We have added an expected date and quantity of ASUS STRIX to the table. We will continue to update this information daily.

09/03/21 - We have now reduced the table down to only models and shipments that have outstanding pre-orders. Any other models that arrive will first be offered out to existing pre-order queues by brand and then to the closest price point. Any remaining free stock will be released onto the website for sale.

08/03/21 - We have updated the table with the latest information on shipments for this week. We are waiting for more information from brands for the TBCs and will update this page daily. From tomorrow we will be reducing the table to only show the outstanding pre-order lines and shipments due for those products. We will still continue to offer alternative models where available and will list any free stock on the website.

05/03/21 - We have received the expected shipments of ASUS TUF OC along with ZOTAC Trinity OC and AMP HOLO, as well as a shipment of ASUS Strix OC. We are waiting for more information from brands for the TBCs and will update this page daily.

04/03/21 -Yesterday we received the expected shipment of ASUS STRIX OC. We are still expecting some ASUS TUF OF and the ZOTAC Trinity OC and AMP HOLO to arrive this week. We are waiting for more information from the brands for the TBCs and will update this page daily.

03/03/21 - New shipments have been added to the table since the last update. We have also added the first information we have for next week. We are waiting for more information from the brands for the TBCs and will update this page daily.

02/03/21 - No new information since the last update. We have updated the table with the latest information we have for shipments arriving this week. We are waiting for more information form the brands and will update this page daily.

26/02/21 - We are still expecting a shipment to arrive from MSI this week. As they are not currently pre-order models they will be offered to the existing MSI queue after they arrive.

Due to Chinese New Year, we expect to see a significant reduction in shipments arriving during the next few weeks. We will keep the table updated with the latest information each day. Free stock cards will be offered out to the existing Pre-order queue of the same brand via email when available.

25/02/21 - No new information since the last update. We will keep the table up to date with the latest information daily.

Due to Chinese New Year, we expect to see a significant reduction in shipments arriving during the next few weeks. We will keep the table updated with the latest information each day. Free stock cards will be offered out to the existing Pre-order queue of the same brand via email when available.

23/02/21 - No new information since the last update. We will keep the table up to date with the latest information daily.

22/02/21 - Since the last update 2 shipments have arrived. As these are models that are not on pre-order they will be offered out to the existing queues via email. The table has been updated with the latest information.

Due to Chinese New Year, we expect to see a significant reduction in shipments arriving during the next few weeks. We will keep the table updated with the latest information each day. Free stock cards will be offered out to the existing Pre-order queue of the same brand via email when available.

19/02/21 - We have added in the expected shipment info for next week. Due to Chinese New Year, we expect to see a significant reduction in shipments arriving during the next few weeks. We will keep the table updated with the latest information each day. Free stock cards will be offered out to the existing Pre-order queue of the same brand via email when available.

18/02/21 - Yesterday we received the delayed MSI shipment from last week. These have been updated on the table. As per previous updates we will be contacting pre-order customers to offer free stock as alternative options via email.

Due to Chinese New Year, we expect to see a significant reduction in shipments arriving during the next few weeks. We will keep the table updated with the latest information each day.

17/02/21 - Yesterday we received some of the expected shipments for this week. These have been updated on the table. As per previous updates we will be contacting pre-order customers to offer free stock as alternative options via email.

16/02/21 - No new information since the last update. As per previous updates we will be contacting pre-order customers to offer free stock as alternative options via email. Due to Chinese New Year we expect to see a significant reduction in shipments arriving during the next few weeks. We will keep the table updated with the latest information each day.

12/02/21 - We have added the expected shipments for WC15th February. As per previous updates we will be contacting pre-order customers to offer free stock as alternative options via email. Due to Chinese New Year we expect to see a significant reduction in shipments arriving during the next few weeks. We will keep the table updated with the latest information each day.

11/02/21 - We have now worked through all of our free stock that was offered out as alternatives. For customers who replied but were not able to get an alternative this time we have kept your information on file and will be in touch as soon as we can offer additional stock to your queue position.

Due to Chinese New Year we expect to see a significant reduction in shipments arriving during the next few weeks. We will keep the table updated with the latest information each day.

10/02/21 - No new updates since yesterday. Due to Chinese New Year we expect shipment quantities to be much lower over the coming weeks. We are still awaiting full details from all of the brands on exactly what will be arriving and will share this as soon as we have it.

09/02/21 - No new updates since yesterday. Due to Chinese New Year we expect shipment quantities to be much lower over the coming weeks. We are still awaiting full details from all of the brands on exactly what will be arriving and will share this as soon as we have it.

08/02/21 - We have added in the expected shipments for this week to the table. Due to Chinese New Year we expect shipment quantities to be much lower over the coming weeks. We are still awaiting full details from all of the brands on exactly what will be arriving and will share this as soon as we have it.

05/02/21 - Since yesterday we have received some of the expected shipments from Gigabyte. These have been updated on the table. As they are not currently pre-order models they will first be offered out to the existing queues over the weekend. As we have had no further update for the TBC shipments we have now moved these to N/A.



04/02/21 - No new updates since yesterday

03/02/21 - The expected ASUS shipment arrived on Monday and has shipped out to customers. No other shipments have arrived so far this week.

02/02/21 - The expected ASUS shipment arrived yesterday and has shipped out to customers.

01/02/21 - No new shipments have arrived since the last update. The expected ASUS shipment from last week should arrive either today or tomorrow.

29/01/21 - Yesterday we received the expected RTX 3080 shipments from GIGABYTE and MSI. These cards are not on pre-order so we will be offering them to other pre-order customers via email over the weekend. We are still expecting the ASUS shipment to arrive this week and these will ship out as soon as they arrive.

28/01/21 - As per yesterdays update we have now removed the RTX 3070 and 3090 tables from the page. We have added an FAQ question further down the page explaining this. As per previous updates all free stock of these models will be listed for sale on the website as per normal. If you are one of the few remaining customers with a pre-order of one of these models we will be sending out another alternative card offer today. You can also continue to wait for your original pre-order model and will receive updates via email as per any other pre-order from Scan.

27/01/21 - No new shipments have arrived since the last update. Please see the table for the latest information.

26/01/21 - No New shipments have arrived since the last update. Please see the table for the latest information that we have.

25/01/21 - The remaining expected shipments arrived over the weekend. Please see the table for the latest information on shipments due in this week. Tomorrow we will be adding more expected shipments for the coming weeks.

22/01/21 - Yesterday we received a small shipment of Gigabyte RTX 3070 Gaming OC. These will be offered for sale on the website when we release the next batch of cards. We are still expecting shipments to arrive from Gigabyte and MSI this week. Please see the table for the latest information.

21/01/21 - Yesterday we received a shipment of MSI RTX 3080 Gaming X Trio and SUPRIM X. A small amount of remaining stock of these will be offered out to the Ventus 3X queue today. Please see the table for the latest information.

20/01/21 - No new shipments have arrived since the last update. Please see the table for the latest information.

19/01/21 - Multiple shipments arrived yesterday, we have updated the table with the latest information for upcoming shipments and continue to chase down TBC shipments with the respective brands.

18/01/21 - We have updated the table with the latest information for upcoming shipments.

15/01/21 - Multiple shipments arrived yesterday and we have updated the table with the latest information. As it is Friday and we still haven’t been able to confirm the TBC shipments for this week with the relevant brands we have now moved them to N/A. We are working hard to get clear shipment schedules over the coming weeks and will share these on the table as soon as possible.

14/01/21 - One new shipment arrived yesterday of ASUS STRIX OC RTX 3090. We are still expecting multiple shipments to arrive this week and are trying to confirm the outstanding TBC shipments as soon as possible.

13/01/21 - No new shipments have arrived since the last update. We continue to contact RTX 3080 customers this week with alternate card offers. If you receive an email you only need to respond if you accept the offer and the team will then get in touch with you to arrange the amendment. Please do not call customer services to arrange an amendment of your order as we have a team that is specifically working on this.

12/01/21 - We have updated the tables with all of the information available at the moment. We expect to add more shipments to this over the coming days and weeks. Over the weekend we contacted a significant number of RTX 3080 pre-order customers and amended their orders as offered. This work continues this week so if you have responded to an amendment email please await our team to get in touch with you. Yesterday we shared an up to date queue position for all RTX 30 series GPU customers.

08/01/21 - No new shipments have arrived since the last update. We have added the latest information that we have for the next 2 weeks of shipments due in. These will continue to be filled out as we get more information from the brands.

07/01/21 - No new shipments have arrive since the last update. This week we have started sending out emails to a significant portion of the RTX 3080 pre-order queues offering alternative cards. Should you receive an email and wish to move to the alternate card you have been offered please ONLY reply to that email. We have a dedicated team who will handle the amendments so please DO NOT contact Customer Services for this, we will contact you, and this could take up to 5 days as we work through the lists.

05/01/21 - We have updated the table with the latest information regarding shipments received and are working on acquiring more information on TBC shipments.. This week we will also be sending out emails to a significant portion of the RTX 3080 pre-order queues offering alternative cards. Should you receive an email and wish to move to the alternate card you have been offered please ONLY reply to that email. We have a dedicated team who will handle the amendments so please DO NOT contact Customer Services for this, we will contact you, and this could take up to 5 days as we work through the lists.

04/01/21 - We have updated the table with the latest information regarding shipments received over the new year period. As many of the brands will only return to work today we expect to find out more about expected shipments in the coming days. This week we will also be sending out emails to a significant portion of the RTX 3080 pre-order queues offering alternative cards. Should you receive an email and wish to move to the alternate card you have been offered please ONLY reply to that email. We have a dedicated team who will handle the amendments so please DO NOT contact Customer Services for this, we will contact you, and this could take up to 5 days as we work through the lists.

For RTX 3060 Ti, 3070 & 3090 cards all pre-order customers have already received an alternative card offer so we will be listing stock on the website in batches as they become available. If you have a pre-order for one of these cards and see a model for sale that you would like to change to we recommend you purchase it and then contact us for a refund of your pre-order model. Customer Service wait times are longer than usual and we cannot guarantee stock availability should you wait in the queue for an amendment to your order.

31/12/20 - No new shipments have arrived since the last update. Please see the table for the latest information. Scan will be closed for the New year so the next FAQ page update will be on 4th January. Should any of the expected shipments arrive before this then customers receiving a card that is on pre-order will get an email as soon as it is dispatched.

PLEASE BE AWARE: Our customer service phone lines and live chat are extremely busy, and only have the same information as given on this page, so we ask that unless your enquiry is urgent then try not to contact us regarding NVIDIA 30 series. We will continue to provide the latest information on this page and via the regular update emails.

30/12/20 - No new shipments have arrived since the last update. Please see the table for the latest information. We have taken the decision to set delayed shipments to TBC as we do not have a specific date of arrival confirmed by the brand. These shipments are still expected to arrive and we will continue to track them on the table until they do. The next FAQ page update will be on 31st December. For all of our Christmas opening times see HERE.

29/12/20 - Some more Shipments have arrived since the last update. Please see the table for the latest information. We have taken the decision to set delayed shipments to TBC as we do not have a specific date of arrival confirmed by the brand. These shipments are still expected to arrive and we will continue to track them on the table until they do. The next FAQ page update will be on 30th December. For all of our Christmas opening times see HERE.

24/12/20 - Some more Shipments have arrived since the last update. Please see the table for the latest information. We have taken the decision to set delayed shipments to TBC as we do not have a specific date of arrival confirmed by the brand. These shipments are still expected to arrive and we will continue to track them on the table until they do. Should any shipments arrive to Scan today (24th) shipping may be delayed until 29th as Scan will be closed from 25th – 28th December. The next FAQ page update will be on 29th December. For all of our Christmas opening times see HERE.

We have now offered every customer in the RTX 3070 and 3090 queues an alternative card via email. We have put aside enough cards to cover all of the amendment requests and will be listing free stock for sale on the website from today (24th Dec). Going forward we will list free stock for sale as it arrives. If customers with a pre-order sees a card they would like to take instead of their pre-order model we recommend purchasing the card on the website, and then contacting us to cancel your pre-order. We expect demand to be high and cannot guarantee that stock will still be available to you should you call to amend your order.

For RTX 3080 pre-orders we are sending out alternative card emails whenever stock arrives and will continue to do so until we have been able to offer an alternative to everyone in the queue.

23/12/20 - Some RTX 3070 Shipments have arrived since the last update. Please see the table for the latest information. We have now offered every customer in the RTX 3070 and 3090 queues an alternative card via email. We have put aside enough cards to cover all of the amendment requests and will soon be listing free stock for sale on the website. Going forward we will list free stock for sale as it arrives. If customers with a pre-order see a card they would like to take instead of their pre-order model we recommend purchasing the card on the website, and then contacting us to cancel your pre-order. We expect demand to be high and cannot guarantee that stock will still be available to you should you call to amend your order.

22/12/20 - No new shipments arrived since the last update. Please see the table for the latest information. A large quantity of alternate card emails have been sent out this week. If you have responded wishing to amend your order then we have your email and our team is working through the list as quickly as possible which will result in the pre-order queue numbers coming down without a shipment arriving. We ask that you be patient while we do this and please do not contact Customer services for 30 Series order amendments.

21/12/20 - No new shipments arrived over the weekend. Please see the table for the latest information. We are working hard to confirm any outstanding shipments for this week and will update the table with information as soon as we have it.

18/12/20 - Since the last update we have received some of the expected shipments. Please see the table for the latest information.

17/12/20 - No new shipments have arrived since yesterday. Please see the table for the latest information.

16/12/20 - Since yesterday we have received some of the expected shipments. Please see the table for the latest information. Some of the EVGA cards that have arrived are now no longer on Pre-order. These will be offered to existing pre-order queues over the coming days via email.

15/12/20 - Since yesterday we have received some of the expected shipments. Please see the table for the latest information.

14/12/20 - We have updated the table with the latest information. Several of last weeks shipments have been delayed but are expected to arrive early this week.

11/12/20 - Afternoon Update - Since the last update we have received a shipment of ASUS RTX 3090 TUF Gaming. We are still expecting multiple shipments to arrive today or over the weekend. Please see the table for the latest information. If a shipment arrives any customers that are getting one of that shipment will receive notification via email. The next update will be on Monday 14th December.

10/12/20 - No shipments arrived since the last update. We have now updated the table with the latest information for shipments due in over the next 2 weeks. This is not a final schedule as we will continue to confirm more shipments.

09/12/20 - No shipments arrived since the last update. This afternoon we be updating the table with the latest information for shipments due in over the next 2 weeks.

08/12/20 - Since the last update we have received the expected shipments from EVGA for RTX 3070, 3080 and 3090 as well as some of the expected shipments from GIGABYTE. We have updated the table with the latest information for shipments due in. We continue to work to offer alternative cards to the existing pre-order queue and will be sending out more emails throughout this week. If you received an email on Friday please note we are still working through the list of replies and expect this to continue for a few days. You do not need to contact us.

07/12/20 - We have updated the table with the latest information for shipments due in. We continue to work to offer alternative cards to the existing pre-order queue and will be sending out more emails today. If you received an email on Friday please note we are still working through the list of replies and expect this to continue for a few days. You do not need to contact us.

04/12/20 - Afternoon Update: No new shipments have arrived since the last update. The next update will be on Monday 7th. If stock arrives over the weekend customers receiving a card will get an update via email.

Since the last update we have received some of the expected MSI shipments. This includes VENTUS 3X and GAMING X Trio for RTX 3070 and VENTUS 3X for RTX 3080.We still have some shipments due to arrive this week so will provide a 4pm update today.

We have been informed by ASUS of delays affecting shipments of RTX 3080 and 3090. At this time we expect that we will receive some small shipments over the next week but have no confirmed dates to provide. We have set the delay to the latest time we expect to have received all of the outstanding shipments and will provide more updates as we confirm them.

03/12/20 - Since the last update, we have received shipments from GIGABYTE for RTX 3070, 3080 and 3090. We are still expecting multiple shipments to arrive this week and have updated the table with the latest information.

02/12/20 - Yesterday we received shipments from EVGA for RTX 3070, 3080 and 3090 as well as PNY 3070. We are still expecting multiple shipments to arrive this week and have updated the table with the latest information.

01/12/20 - One shipment of PNY RTX 3090 has arrived since the last update and these are now available to buy on the website. We are expecting multiple shipments to arrive this week, please see the table for the most up to date information.

RTX 30 Series delivery schedule

We have put together a schedule of when we are expecting RTX 3080 deliveries from each of the brands over the coming weeks. Currently these deliveries are relatively small, so will not fulfill existing pre-orders, but they will be increasing in size as the weeks go on and production ramps up. Pre-orders will be fulfilled on a 'first come, first served' basis from the stock that arrives. We will update this table regularly as deliveries arrive.

RTX 3080

Deliveries to Scan
(No. Cards Expected)
Total outstanding
pre-orders
(33)
NEXT EXPECTED SHIPMENT
ASUS TUF Gaming - LN110424 STRIX (LN110473) 14 14 10   TBC TBC
MSI Ventus 3x (LN110430) 9 9   TBC

Arrived - Delivery arrived at scan | Shipped - All stock from this delivery sent to customers. Only Customers receiving their GPU will get an email update | Expected - Date scan expects delivery to arrive | N/A - No deliveries expected | TBC - Deliveries to be Confirmed

Delayed** - We have been informed of a delay to a specific delivery. We have updated the date to reflect when that delivery is now expected to arrive. This is in ADDITION to any other scheduled deliveries that we have listed for that week and does not affect the amount of stock coming in.

FAQs

We've put together the most asked questions around the NVIDIA 30 series launch. Please have a read though these before contacting our customer services team.

Why are you not taking pre-orders for the RTX 3080 Ti / 3070 Ti?

At this time we have chosen not to take pre-orders on these models, or any further pre-orders on other models, as we do not have a clear schedule of stock arriving. This means that we have no way to know how many pre-orders we could take on any specific model and fulfil within a reasonable time frame.

Can I buy a Founders Edition graphics card from Scan?

No. Scan work as a fulfilment partner for NVIDIA on the FE cards. These must be bought using the links on the NVIDIA website when stock is available.

What are you doing to ensure a fair supply of graphics cards to gamers?

For us its more important than ever to make sure that customers who want a card for their own use are actually able to buy from us. The website will feature significant extra security measures at every graphics card stock release, with new measures introduced regularly, as we are doing everything we can to stop the scalpers and get the cards into the hands of gamers, including manual checks before shipping. Naturally we can’t list what these measures are but some will be very visible, like captcha to reduce bots, and others go much deeper. We hope that everyone can be understanding in these challenging situations.

Why have you removed the tables for the RTX 3070 and 3090?

We have reached a point where we have been able to offer all of the customers in the queues for these graphics cards at least one alternative option. The few pre-order customers remaining have decided to wait for the card that they have chosen and they also have the option to change to a different card should one come into stock. All of the free stock we receive for RTX 3060 Ti, 3070 and 3090 will be listed on the Scan website as per normal going forward. As more stock becomes available we will provide our usual ETA dates on the individual product pages so there is no longer a need to manually maintain a table on the FAQ page for these models.

There is no table for RTX 3060 Ti shipments. Why is this?

For the RTX 3060 Ti launch we changed our policy of accepting pre-orders and only sold the stock that we had for the launch. As there are no pre-orders waiting for RTX 3060 Ti as soon as new stock arrives it will be listed on the site for sale like any normal product.

Why do you take full payment for a pre-order?

If we did not charge, there would be a distorted queue as customers would simply register interest. This would give unrealistic forecasts for obvious reasons. Much in the same way as people book concert ticket, or pay for a seat on an airline ; you are paying for a future access to guarantee stock ; a pre-order works in exactly the same way. With the addition of the pre-order promise, you have the choice to be refunded immediately without any penalty.

What happened during the 3070 launch?

We went live at 1pm for the launch of the 3070 as planned. We knew that demand of this model would be extremely high and worked hard to upgrade our systems to try to cope with the demand. Even so we did see some significant slow downs on the website during the 30-minute period after the launch. Over 60,000 people tried to buy within that time frame meaning that there will no doubt be many disappointed customers who couldn’t get a card today. Once our initial stock had sold through we closed the sales and, after a few minutes, reopened for pre-orders. As per the 3080 and 3090 launch we have limited pre-orders to an expected 6 week window. We are working with the brands to make this period as short as possible and hope to be able to re-open for orders as soon as possible.

I got stuck in the basket. What happened to my order?

Due to the extreme demand there will have been a significant amount of people stuck in the basket at various stages. If you have received and order confirmation email then your transaction has completed. If you have NOT received an order confirmation email then unfortunately your order did not complete. There is a possibility that this could have happened during payment. If this is the case then the transaction will be reversed automatically.

I didn’t get a card or a pre order. When can I buy one?

Once we have confirmation from the brands of the shipment schedule and have seen the pre-order numbers come down we will look to allow some more pre-orders to be placed along with clear ETAs for when we would expect these to ship. You can keep a watch on the FAQ page in the RTX 3070 table to see how this is progressing per brand

What is my queue position?

You will now receive your queue position or order ETA via email. Please note that queue positions are NOT comparable between companies for this reason.

As an illustration of why comparing queue positions is difficult -

Company A - you are position 60 from 500 orders. This looks worse as a queue position compared to company B where you are position 3 out of 10 orders. However, if the GPU team in company A gets 100 cards faster due to various procurement factors then customers will receive their orders faster than they would from company B, who is struggling to get 10 cards.

Orders are allocated on a first-come first-served basis. As graphics cards arrive they are allocated in the same way to customer orders. Please have confidence that SCAN is getting the best supply in the UK and refer to our Pre-Order Promise for options.

Why can't I buy/pre-order a 30 Series GPU?

The demand has been so overwhelming that we have taken a maximum quantity of pre-orders we feel we can fulfil. For those who have placed pre-orders, please refer to the options in the Pre-order Promise.

When will the card be on sale again?

Only when we are certain of allocating a future supply will we enable the buy button.
We are working hard with NVIDIA and the board partners to plan additional inventory and refer customers to the Pre-order Promise options.

What is the current pre-order status of 30 Series GPUs?

We would like to reassure or customers that we are working really hard to get pre-order stock in as fast as possible & have the full support & commitment of all of our brands to make the wait time as short as possible. We quickly realised that the interest in 30 Series cards was way beyond the expectations of everyone and took the action to stop taking pre-orders before the lists got too big. Most other sites did not do this & have continued to take pre-orders potentially racking up thousands of orders that will NOT be fulfilled leading to extreme anxiety from customers. We are proud to say that nearly ALL of our pre-order lists are now in the low hundreds for each model. We are getting updates from the brands daily on expected shipment numbers & will be sending out emails to our pre-order customers as soon as we know when their card will be dispatched. We have also now added a delivery schedule to the FAQ page so you can see when deliveries are expected for each brand. We will also soon be able to re-open our pre-orders and share the expected wait times up front before you place your order with us.

Why couldn't I access scan.co.uk on launch day?

The website experienced 7x our peak capacity and resorted to a 'one in, one out' policy. We understand any disappointment you my feel, but it was exceptional circumstances and an isolated occurrence.

We are in the process of bolstering our systems to allow for additional capacity in future.

In addition to this high demand, we also experienced an unfortunate DDOS attack, simulating external traffic causing additional strain on an already busy day.

This attack however was mitigated by the correct policies of limiting traffic.

Why has the price increased on RTX 3080 GPUs?

There have been a lot of opinions around why we raised the price on certain brands of the RTX 3080. Pricing justification is not a common policy but we feel strongly about clarifying our position given the comments on various social media channels.

We try to do a lot for our customers by going over and above the norm to be the best at what we do. We don't get it right all the time and always look to learn and keep improving at a relentless pace to better our service levels.

Here are the facts to consider -
We had a quantity of graphics cards allocated at a given cost for launch, due to unprecedented demand, these cards sold out within minutes. Our GPU pricing team maintained the price until the volume sold exceeded our 6 week forecasted supply in.

This meant when sourcing new cards beyond our 6 week supply, the replacement costs were higher due to longer lead times and more uncertain supply chains given such high demand. We had no choice but to pass this cost on. Contrary to some comments, the price increase has not been made to take advantage of excessive demand.

To expand on this point there needs to be some context around the level of unprecedented demand on launch day -
• We've never had to take a product off sale before, due to demand being too high. RTX 3080 GPUs remain offline until we are certain on further supply and cost.
• We've never had our website max-out with traffic, as it did during the Ampere launch.
• We showed a fair price policy on launch, giving confidence to all those who were buying.
• We maintained our integrity in what we do, by only increasing prices where our costs had increased.
• We sympathise with those who are rightly annoyed.
• We also accept this won't change the minds of some, but at least it gives balance to a one-sided view.
• We're here to learn and do our best for you and will keep trying.
Please read our Pre-order Promise for more details.

Why was the product page price different to the checkout price?

We needed to update our pricing, as explained in another of our FAQs discussing price increases. Given the levels of traffic on the website there was a delay/lag from when the the price change was initiated and when it took effect on the website. It would only have momentarily affected those who were at the stage of going from product page to checkout on the several graphics cards in question.

Please see FAQs for reasons behind price updates.

How do I know my order status?

If you have an order number or your payment was processed, our Pre-order Promise options apply.
If you do not have an order number, we have not been able to accept your order.
Please keep an eye on the website for further information.

What will happen for the RTX 3090 launch?

We are expecting VERY HIGH demand so there will be a point when there are lots of people going through the checkout having seen that the product was in stock but has since sold out. Once stock sells out anyone who is in the checkout process will find that the GPU will get removed from their basket. If this happens then unfortunately there are no more cards available to buy. Within a few minutes we will then add a pre-order button to the product on the website site and allow a LIMITED number of pre-orders before the product will go off sale until we have more information. Please be aware that we cannot yet provide accurate timescales for delivery of pre-orders.

Post RTX 3080 / 3090 launch how are you handling Pre orders?

All pre orders are placed in a ‘first come first served’ queue for each model when you purchase. We will then ship out in order as the stock arrives from the brands. We are sharing the expected delivery info we have from the brands on our FAQ page and have split out RTX 3080 and 3090 delivery info so it can been seen for each. Once we get to the point that we know when we will have ‘Free stock’ of a product we will then look to re-open our pre-orders giving an expected fulfilment date.

What about the news that some RTX 3080 and 3090 cards are crashing?

NVIDIA has released a new Game Ready Driver on 28th September, 456.55, which addresses the stability issues that some users have experienced in a few select games. We recommend that you install the new driver before you start using your RTX 3080 or 3090 to make sure that you get the best experience. You can download the latest driver through the GeForce Experience app on your PC or by visiting this link: https://www.nvidia.com/en-gb/geforce/drivers/

Why you should keep your Pre-order with us

Our Pre-Order Promise

To all valued customers,
Please know that we’re doing everything we can to meet the unprecedented demand for GeForce 30 Series graphics cards. Our team is working closely with NVIDIA and the card manufacturers to make sure we are getting the best supply in the UK.

We want you to have confidence in our approach and to know how we are dealing with back orders.

Supply of the cards to Scan customers is a priority for manufacturers and batches of cards will continue to arrive.

Currently we are not accepting new pre-orders. Instead, free stock will be listed on the website as and when it is available For existing pre-orders we are, when available, offering alternative models via email before they are released for general sale.

If you have already pre-ordered, you have two options:

Keep your position in the queue

Keep

Hold on to your pre-order and retain your position in the queue.

Cancel and lose your allocation

Cancel

Request to cancel your order and you will be refunded within 5 working days

CANCEL ORDER >