NVIDIA 30 Series status

  • Last Updated: 19/10/2020 at 14:00
  • greenScan Status:

We are receiving deliveries and fulfilling pre-orders. No free stock available.

19/10/20 - As expected there were no new deliveries over the weekend so the outstanding pre-orders only reflects any cancellations. We have confirmed deliveries of RTX 3080 and 3090 arriving for EVGA, MSI and ZOTAC. We are trying to confirm all TBCs as soon as possible. As always we appreciate your support and patience.

16/10/20 - We have now confirmed that all shipments for this week have arrived and have updated the table to reflect this. We are working hard to confirm the outstanding TBC shipments for next week with the brands and will update the FAQ as soon as we have more information.

Please be aware that it was Golden week from 1st-7th October and that this affected delivery quantities on week commencing 12th October. See FAQ for more info.

15/10/20 - Yesterday evening we received shipments from GIGABYTE, PALIT and ZOTAC for RTX 3080 as well as ASUS, PALIT and ZOTAC for RTX 3090 which leaves us with no more confirmed shipments arriving this week. We are working as hard as we can to confirm any outstanding TBC shipments. We appreciate your patience and support.

14/10/20 - Today we are shipping EVGA RTX 3080, this week we are still expecting arrival of RTX 3080 from GIGABYTE, PALIT and ZOTAC, as well as RTX 3090 from ASUS, PALIT and ZOTAC. We will be providing current queue positions or ETAs via email before the end of the day. We are working hard to confirm the outstanding TBC shipments and will update the table each day with the latest information. We appreciate your patience and support.

13/10/20 - Last night we received our EVGA RTX 3080 shipment for this week along with the delayed MSI RTX 3080 & 3090 shipments too. We are still expecting RTX 3080 shipments from GIGABYTE, PALIT & ZOTAC along with RTX 3090 Shipments from ASUS, EVGA, PALIT & ZOTAC this week. As per last week we will be sharing updated queue positions or ETAs to all pre-order customers by the end of day on Wednesday. We appreciate your patience while we send out the most up to date information we have.

12/10/20 - As expected there were no new deliveries arrived over the weekend so the outstanding pre-orders only reflects any cancellations. We have confirmed deliveries of RTX 3080 arriving for EVGA, GIGABYTE, PALIT & ZOTAC along with RTX 3090 from ASUS, EVGA, PALIT & ZOTAC for this week. We are trying to confirm all TBCs as soon as possible. As always we appreciate your support and patience.

09/10/20 - The Expected MSI RTX 3090 shipment has arrived. We will be shipping these out to customers today. We have been informed by ASUS that we can expect a delivery of RTX 3090 next week, and have added this to the table. As there are no further updates on deliveries for this week the next FAQ page update will be on Monday 12th October. Thank you for your patience and support.

08/10/20 - There was only one delivery of EVGA RTX 3080 yesterday so the change in the other outstanding pre-orders are from cancellations only. We have also been able to get some more information about expected deliveries for this week and next week and have update the table accordingly. We are still expecting a delivery of MSI RTX 3090 this week but we have been informed of a delay to the expected MSI RTX 3080 deliveries due in next week. We have now added WC 19thOctober to the table, although we only have limited information for now and will add more info as we get it. As always we want to be completely transparent and we are doing everything possible to satisfy pre orders.

07/10/20 - Last night we started to share customer queue positions for RTX 3080 & 3090 via email. We are continuing to send these emails throughout today and expect that everyone will have had their position before 15:30 as promised yesterday. We have also updated the delivery Schedule table with the latest information. The changes today are small due to the late update yesterday which had already taken into account most of the deliveries from that day and the day before. We are still expecting some deliveries this week from EVGA on 3080 and MSI on 3090.

06/10/20 - Over the next 24 hours we will be sharing customers pre-order queue positions for RTX 3080 & 3090 via email. If your pre-order will be in the next batch delivered to Scan you will be given a estimated delivery date based on its ETA. Please be aware that ETAs are an estimate and can change or be delayed within the delivery chain. This information will be updated weekly via email going forward until we have shipped all of the existing pre-orders. We are also adding a column to our FAQ page table to show the current number of pre-orders per brand. This way you will be able to see how deliveries are affecting the current pre-order status.

RTX 30 Series delivery schedule

We have put together a schedule of when we are expecting RTX 3080 and 3090 deliveries from each of the brands over the coming weeks. Currently these deliveries are relatively small, so will not fulfill existing pre-orders, but they will be increasing in size as the weeks go on and production ramps up. Pre-orders will be fulfilled on a 'first come, first served' basis from the stock that arrives. We will update this table regularly as deliveries arrive.

Deliveries to Scan Total outstanding
pre-orders
WC 28th SEP WC 5th OCT*
(Golden Week)
WC 12th OCT WC 19th OCT WC 26th OCT
ASUS 949 Across 4 models Arrived
& Shipped
Arrived &
Shipped (6th Oct)
N/A TBC TBC
EVGA 1008 Across 5 models Arrived &
Shipped (5th Oct)
Arrived &
Shipped (7th Oct)
Arrived &
Shipped (12th Oct)
Expected 21st - 23rd TBC
GIGABYTE 522 Across 4 models Arrived &
Shipped (6th Oct)
Arrived &
Shipped (6th Oct)
Arrived &
Shipped (14th-15th Oct)
TBC TBC
MSI 918 Across 2 models Arrived &
Shipped (12th Oct)
Arrived &
Shipped (6th Oct)
Arrived &
Shipped (12th Oct)
Expected 21st - 23rd TBC
PALIT 0 Across 2 models Arrived &
Shipped (5th Oct)
N/A Arrived &
Shipped (14th-15th Oct)
TBC TBC
PNY 0 Across 2 models Arrived
& Shipped
Arrived
& Shipped
Arrived &
Shipped (6th Oct)
N/A TBC
ZOTAC 255 Across 3 models N/A Arrived &
Shipped (14th-15th Oct)
Expected 21st - 23rd TBC TBC
Deliveries to Scan Total outstanding
pre-orders
WC 28th SEP WC 5th OCT*
(Golden Week)
WC 12th OCT WC 19th OCT WC 26th OCT
ASUS 474Across 4 models Arrived
& Shipped
N/A Arrived &
Shipped (14th-15th Oct)
TBC TBC
EVGA 313 Across 5 models Arrived &
Shipped (5th Oct)
Arrived &
Shipped (5th Oct)
Arrived &
Shipped (12th Oct)
Expected 21st - 23rd TBC
GIGABYTE 51 Across 4 models Arrived
& Shipped
N/A N/A TBC TBC
MSI 45 Across 2 models Arrived &
Shipped (9th Oct)
Arrived &
Shipped (9th Oct)
N/A Expected 21st - 23rd TBC
PALIT 15 Across 2 models Arrived &
Shipped (5th Oct)
N/A Arrived &
Shipped (14th-15th Oct)
TBC TBC
PNY 7 Across 1 models Arrived
& Shipped
N/A N/A TBC TBC
ZOTAC 0 Across 1 models N/A Arrived
& Shipped
Arrived &
Shipped (14th-15th Oct)
Expected 21st - 23rd TBC

Arrived - Delivery arrived at scan | Shipped - All stock from this delivery sent to customers. Only Customers receiving their GPU will get an email update | Expected - Date scan expects delivery to arrive | N/A - No deliveries expected | TBC - Deliveries to be Confirmed

Golden Week* - Affects delivery quantities on week commencing 12th October. See FAQ for more info.

Delayed** - We have been informed of a delay to a specific delivery. We have updated the date to reflect when that delivery is now expected to arrive. This is in ADDITION to any other scheduled deliveries that we have listed for that week and does not affect the amount of stock coming in.

FAQs

We've put together the most asked questions around the NVIDIA 30 series launch. Please have a read though these before contacting our customer services team.

What is my queue position?

You will now receive your queue position or order ETA via email. Please note that queue positions are NOT comparable between companies for this reason.

As an illustration of why comparing queue positions is difficult -

Company A - you are position 60 from 500 orders. This looks worse as a queue position compared to company B where you are position 3 out of 10 orders. However, if the GPU team in company A gets 100 cards faster due to various procurement factors then customers will receive their orders faster than they would from company B, who is struggling to get 10 cards.

Orders are allocated on a first-come first-served basis. As graphics cards arrive they are allocated in the same way to customer orders. Please have confidence that SCAN is getting the best supply in the UK and refer to our Pre-Order Promise for options.

Why can't I buy/pre-order a 30 Series GPU?

The demand has been so overwhelming that we have taken a maximum quantity of pre-orders we feel we can fulfil. For those who have placed pre-orders, please refer to the options in the Pre-order Promise.

When will the card be on sale again?

Only when we are certain of allocating a future supply will we enable the buy button.
We are working hard with NVIDIA and the board partners to plan additional inventory and refer customers to the Pre-order Promise options.

What is the current pre-order status of 30 Series GPUs?

We would like to reassure or customers that we are working really hard to get pre-order stock in as fast as possible & have the full support & commitment of all of our brands to make the wait time as short as possible. We quickly realised that the interest in 30 Series cards was way beyond the expectations of everyone and took the action to stop taking pre-orders before the lists got too big. Most other sites did not do this & have continued to take pre-orders potentially racking up thousands of orders that will NOT be fulfilled leading to extreme anxiety from customers. We are proud to say that nearly ALL of our pre-order lists are now in the low hundreds for each model. We are getting updates from the brands daily on expected shipment numbers & will be sending out emails to our pre-order customers as soon as we know when their card will be dispatched. We have also now added a delivery schedule to the FAQ page so you can see when deliveries are expected for each brand. We will also soon be able to re-open our pre-orders and share the expected wait times up front before you place your order with us.

Why couldn't I access scan.co.uk on launch day?

The website experienced 7x our peak capacity and resorted to a 'one in, one out' policy. We understand any disappointment you my feel, but it was exceptional circumstances and an isolated occurrence.

We are in the process of bolstering our systems to allow for additional capacity in future.

In addition to this high demand, we also experienced an unfortunate DDOS attack, simulating external traffic causing additional strain on an already busy day.

This attack however was mitigated by the correct policies of limiting traffic.

Why has the price increased on RTX 3080 GPUs?

There have been a lot of opinions around why we raised the price on certain brands of the RTX 3080. Pricing justification is not a common policy but we feel strongly about clarifying our position given the comments on various social media channels.

We try to do a lot for our customers by going over and above the norm to be the best at what we do. We don't get it right all the time and always look to learn and keep improving at a relentless pace to better our service levels.

Here are the facts to consider -
We had a quantity of graphics cards allocated at a given cost for launch, due to unprecedented demand, these cards sold out within minutes. Our GPU pricing team maintained the price until the volume sold exceeded our 6 week forecasted supply in.

This meant when sourcing new cards beyond our 6 week supply, the replacement costs were higher due to longer lead times and more uncertain supply chains given such high demand. We had no choice but to pass this cost on. Contrary to some comments, the price increase has not been made to take advantage of excessive demand.

To expand on this point there needs to be some context around the level of unprecedented demand on launch day -
• We've never had to take a product off sale before, due to demand being too high. RTX 3080 GPUs remain offline until we are certain on further supply and cost.
• We've never had our website max-out with traffic, as it did during the Ampere launch.
• We showed a fair price policy on launch, giving confidence to all those who were buying.
• We maintained our integrity in what we do, by only increasing prices where our costs had increased.
• We sympathise with those who are rightly annoyed.
• We also accept this won't change the minds of some, but at least it gives balance to a one-sided view.
• We're here to learn and do our best for you and will keep trying.
Please read our Pre-order Promise for more details.

Why was the product page price different to the checkout price?

We needed to update our pricing, as explained in another of our FAQs discussing price increases. Given the levels of traffic on the website there was a delay/lag from when the the price change was initiated and when it took effect on the website. It would only have momentarily affected those who were at the stage of going from product page to checkout on the several graphics cards in question.

Please see FAQs for reasons behind price updates.

How do I know my order status?

If you have an order number or your payment was processed, our Pre-order Promise options apply.
If you do not have an order number, we have not been able to accept your order.
Please keep an eye on the website for further information.

What will happen for the RTX 3090 launch?

We are expecting VERY HIGH demand so there will be a point when there are lots of people going through the checkout having seen that the product was in stock but has since sold out. Once stock sells out anyone who is in the checkout process will find that the GPU will get removed from their basket. If this happens then unfortunately there are no more cards available to buy. Within a few minutes we will then add a pre-order button to the product on the website site and allow a LIMITED number of pre-orders before the product will go off sale until we have more information. Please be aware that we cannot yet provide accurate timescales for delivery of pre-orders.

Post RTX 3080 / 3090 launch how are you handling Pre orders?

All pre orders are placed in a ‘first come first served’ queue for each model when you purchase. We will then ship out in order as the stock arrives from the brands. We are sharing the expected delivery info we have from the brands on our FAQ page and have split out RTX 3080 and 3090 delivery info so it can been seen for each. Once we get to the point that we know when we will have ‘Free stock’ of a product we will then look to re-open our pre-orders giving an expected fulfilment date.

What about the news that some RTX 3080 and 3090 cards are crashing?

NVIDIA has released a new Game Ready Driver on 28th September, 456.55, which addresses the stability issues that some users have experienced in a few select games. We recommend that you install the new driver before you start using your RTX 3080 or 3090 to make sure that you get the best experience. You can download the latest driver through the GeForce Experience app on your PC or by visiting this link: https://www.nvidia.com/en-gb/geforce/drivers/

What is Golden Week and how will it affect Pre-Orders?

Golden Week is a national holiday in China. This year it runs from 1st – 7th October. As production of 30 Series GPUs is all based in this region it means that the factories producing GPUs for the brands are closed during the holiday. As RTX 30 Series is still in very early production this has led to a reduction in the number of GPUs being produced for a short period of time. We will see this as reduced deliveries in the week commencing 12th October (the week after Golden Week). After this we then expect the ramp up of stock to be much steeper than we have seen so far.

Why you should keep your Pre-order with us

Our Pre-Order Promise

To all valued customers,
Please know that we’re doing everything we can to meet the unprecedented demand for GeForce 3080 graphics cards. Our team is working closely with NVIDIA and the card manufacturers to make sure we are getting the best supply in the UK.

We want you to have confidence in our approach and to know how we are dealing with back orders.
Supply of the cards to Scan customers is a priority for manufacturers and batches of cards will continue to arrive.
Please be assured that the fastest way to get your card is to pre-order with Scan.
When customers buy the cards on Pre-Order, all orders are held in a queue on a first-come-first-served basis.

If you have already pre-ordered, you have two options:

Keep your position in the queue

Keep

Hold on to your pre-order and retain your position in the queue and not suffer any further price increases.

Cancel and lose your allocation

Cancel

Request to cancel your order and you will be refunded within 5 working days

CANCEL ORDER >