AMD Ryzen 5000 Series status

  • Last Updated: 21/01/2021 at 09:30
  • AmberScan Status:

21/01/21 - We still have no new information on upcoming shipments of AMD CPUs. We are not expecting to see any AMD CPUs to be delivered over the next 2 weeks, if the situation improves we will update the delivery schedule accordingly. Recent news implies that due to shortages in the industry, and COVID logistics challenges, incoming shipments will be less than planned. Scan has a direct relationship with AMD and we are working hard to secure as much UK stock as possible. We expect to have better forecast information towards the end of the month for February but will continue to share information on this page.

PLEASE NOTE: At this time our Customer service phone lines and live chat are extremely busy so wait times are significantly longer than usual. We ask that if you have a question about AMD 5000 series shipments that you do not contact us as the team has no more information than is on the FAQ page. Should you wish to cancel your pre-order the best way to do it is to submit an email request via the link and we will action it as soon as possible. SUBMIT A CANCELLATION

Thank you for your patience.

20/01/21 - No new information since the last update. We are not expecting to see any AMD CPUs to be delivered over the next 2 weeks, if the situation improves we will update the delivery schedule accordingly. Recent news implies that due to shortages in the industry, and COVID logistics challenges, incoming shipments will be less than planned. Scan has a direct relationship with AMD and we are working hard to secure as much UK stock as possible. We expect to have better forecast information towards the end of the month for February but will continue to share information on this page.

15/01/21 - We are not expecting to see any AMD CPUs to be delivered over the next 2 weeks, if the situation improves we will update the delivery schedule accordingly. Recent news implies that due to shortages in the industry, and COVID logistics challenges, incoming shipments will be less than planned. Scan has a direct relationship with AMD and we are working hard to secure as much UK stock as possible. We expect to have better forecast information towards the end of the month for February but will continue to share information on this page.

14/01/21 - We still have no new information for any upcoming AMD CPU shipments. We are still expecting to have more info this week and will update the page as soon as we do.

12/01/21 - We are still awaiting confirmation from AMD on all upcoming shipments of 5900X CPUs. We expect to have an update in the coming days and will update the page as soon as possible.

11/01/21 - We are still awaiting confirmation from AMD on all upcoming shipments of 5900X CPUs. We expect to have an update in the coming days and will update the page as soon as possible.

08/01/21 - We are still awaiting confirmation from AMD on the delayed and expected shipments for the 5900X. We will continue to press for more information and will provide a 4pm update today should we get confirmation of any arrivals. Please see the individual product pages for the latest information on 5600X, 5800X and 5950X.

07/01/21 - We have no new information since the last update. Please see the individual product pages for the latest information on 5600X, 5800X and 5950X. We are still awaiting confirmation on the delayed shipments for the 5900X and will update the page as soon as possible.

05/01/21 - We have no new information since the last update. We have now removed the products that are no longer on pre-order from the table. Please see the individual product pages for the latest information. We are still awaiting confirmation on the delayed shipments for the 5900X and will update the page as soon as possible.

04/01/21 - Since the last update we have received shipments of both 5600X and 5800X. These are available to purchase on the website. From tomorrow we will be removing these from the FAQ page as the next shipment dates will be made available on the product pages where necessary. We are awaiting confirmation of shipment dates for the outstanding 5900X and 5950X. We will update this page as soon as we have more information. We request that pre-order customers do not contact Customer services regards shipment dates for 5000 series CPU as at this time we do not have more information and phone lines and Live chat are extremely busy. AMD staff will only return to work today so we expect to hear more news in the coming days.

31/12/20 - The shipment of 5800X have arrived and are for sale on the website. Please see the table for the latest information. We are still expecting the delayed shipment of 5950X to arrive this week and are trying to confirm an ETA for the 5900X as soon as possible. Due to the new year the next update will be on Monday 4th January.

30/12/20 - No new shipments have arrived since the last update. Please see the table for the latest information. We are still expecting 2 delayed shipments, 5950X and 5800X, to arrive this week and are trying to confirm an ETA for the 5900X as soon as possible. We will provide an update to the page on 31st December.

29/12/20 - No new shipments have arrived since the last update. Please see the table for the latest information. We are still expecting 2 delayed shipments, 5950X and 5800X, to arrive this week and are trying to confirm an ETA for the 5900X as soon as possible. We will provide update to the page on 30th and 31st December.

24/12/20 - No new shipments have arrived since the last update. Please see the table for the latest information. We are still expecting 2 shipments to arrive this week, although if these arrive after 24th they will not be available until after 29th December due to Scan being shut for the Christmas period. The next update will be on Tuesday 29th December.

23/12/20 - Yesterday the expected shipment of 5600X arrived and has been listed for sale on the website. Please see the table for the latest information.

22/12/20 - The expected shipment of 5600X has arrived and will be listed for sale on the website today. We have been informed by AMD of a delay to the expected shipments incoming of 5900X CPUs. We are awaiting confirmation of new dates of arrival and will provide this as soon as possible.

21/12/20 - No new shipments have arrived since the last update. Please see the table for the latest information.

18/12/20 - No new shipments have arrived since the last update. Please see the table for the latest information.

17/12/20 - Yesterday we have received the expected shipments of 5800X, 5900X and 5950X. Even though we have large quantities arriving over the coming weeks we are offering customers who are in our pre-order queue for the Retail Ryzen 9 5900X the opportunity to upgrade to the Ryzen 9 5950X. This is ONLY for customers with pre-orders on the retail product LN111443, you can request this HERE. This does not include pre-orders of 3XS systems. Please do not contact our customer service team to change your order. Simply fill out the form, we have a dedicated team who will be completing the amendments. 5800X and the remaining 5950X stock were listed on the website for sale in the afternoon and have since sold out.

16/12/20 - Afternoon update: Today we have received the expected shipments of 5800X, 5900X and 5950X. Even though we have large quantities arriving over the coming weeks we are offering customers who are in our pre-order queue for the Ryzen 9 5900X the opportunity to upgrade to the Ryzen 9 5950X. Customers with a 5950X pre-order can request this HERE. Please do not contact our customer service team to change your order. Simply fill out the form, we have a dedicated team who will be completing the amendments. 5800X and the remaining 5950X stock will be listed on the website for sale this afternoon and then removed once sold out.

Morning update: Today we have received the expected shipment of 5950X CPU. The pre-order queue is now cleared and we will be releasing stock to the website today once we have completed booking in. A portion of the stock will be held for customers in the 5950X queue should they wish to upgrade. We have also added new shipments arriving this week for 5900X and 5800X. Please see the table for this information.

15/12/20 - Yesterday we received the x500 5600X and these were sold on the website. We have also added a new expected shipment of 5950X. when it arrives this will clear the back order queue and then be released on to the website for sale. A portion of this stock will be held for any 5900X pre-order customers who wish to upgrade. We ask that customers do not get in touch to upgrade their order to 5950X until after the stock has arrived.

14/12/20 - This week we are expecting a shipment of 500 5600X CPU for which there are no pre-orders. These will for sale on the website as soon as they arrive. We are in the process of confirming shipments for this week for the other parts and will add the info to the table as soon as we have it.

11/12/20 - Since yesterday we have received shipments of 5950X and 5800X.

10/12/20 - Since the last update we have received a shipment each for 5950X and 5800X. These have been updated on the table.

09/12/20 - Since the last update we have confirmed another shipment of 5950X due to arrive this week. We have also revised the shipment of 300 5800X CPUs down to 100 units based on an update provided by the distributor. However this is still enough to clear the 5800X back order queue this week. We continue to work hard to confirm more shipments.

08/12/20 - Since the last update we have confirmed a shipment of 5950X and 5800X due to arrive this week.

07/12/20 - Since the last update we received the expected shipment of x300 5600X. This has cleared the back order queue so going forward when stock arrives this will now be available to buy from the website. So far for this week we have an expected shipment of x300 5800X due to arrive. Please see the table for the most up to date information on incoming shipments.

04/12/20 - No new shipments have arrived or been added since the last update. .As we have not been able to get any further confirmation of the delayed shipment of 5800X we have taken the decision to removed it from the table along with the two remaining TBC shipments for this week. Please see the table for the most up to date information on incoming shipments.

03/12/20 - No new shipments have arrived or been added since the last update. Please see the table for the most up to date information.

02/12/20 - No new shipments have arrived since the last update. We have added new expected shipments to the table for WC 28th December. With these shipments we expect to be able to clear the pre-order queues of 5950X, 5800X and 5600X before the end of the year with the 5900X queue clear by WC 4th January. We are still working hard to confirm more shipments to arrive over the coming 2 weeks which could reduce this further.

01/12/20 - Since the last update we have received the delayed shipment of x80 5600X along with a further shipment of x84 5600X which has been added to the table. We are still working on the last delayed shipment of 5800X as well as confirming the TBC shipments for this week.

Our customer service phone lines and live chat are extremely busy, and only have the same information as given on this page, so we ask that unless your enquiry is urgent then try not to contact us regarding AMD 5000 Series expected shipments. We will continue to provide the latest information on this page and via the regular update emails.

We thank you for your patience and support.

30/11/20 - Afternoon update: Today we have received the 2x 5950X shipments containing a total of x100 units and also the second 5900X shipment containing x112 units. We are still chasing down the 2 remaining shipments due for last week of 5800X and 5600X. We have also had more upfront confirmed shipments for December and January and have added these to the table. We are still working on the TBC shipments and are securing as much stock as we can in the run up to the end of the year.

27/11/20 - Afternoon update: No shipments have arrived since the last update. We are still awaiting the shipments on the table and they are all still due. Once they arrive customers receiving the stock will get an update via email. The next table update will be on Monday 30th November.

26/11/20 - Afternoon update: A shipment of 5900X has arrived and we have now confirmed 2 more 5900X shipments with 112 units each. 1 expected this week and the other for next week. We are still chasing down the expected 5800X shipments as well as the other TBC shipments and will continue to update the table with the latest information that we have.

25/11/20 - Yesterday afternoon we received a further 28 units of the delayed shipments for 5950X and we still expect the remainder to arrive this week. We have also had a new confirmation of a shipment of 5900X arriving next week. We are working hard continue to add more shipments to the table and confirm numbers for the ones we already have listed.

24/11/20 - Afternoon update: Today we have received one of the delayed shipments and also the expected shipment for this week of 5950X. We have also had a new confirmation of a shipment of 5600X arriving this week. We are working hard continue to add more shipments to the table and confirm numbers for the ones we already have listed.

23/11/20 - We did not receive the expected shipments of 5950X over the weekend. These are still due to arrive and we are chasing for an update on when this will be. This week we are also expecting shipments of 5900X and 5800X. Quantities are currently unknown but we will update as soon as we get further confirmation.

20/11/20 - We are still awaiting the planned 2x shipments of 5950X to arrive. This could be any time over the next few days. We will provide a 4pm update if the stock arrives. If not the next update will be on Monday.

19/11/20 - There are no new updates for this morning. Yesterday we received an unexpected shipment of 40 units of 5800X CPUs. These shipped out to the pre-order queue.

We also received some forward planning of shipments from AMD. Numbers are not confirmed yet and these are ETAs so its possible that we could see these move over the coming weeks. We will continue to update the table with the latest information as we get it.

Our customer service phone and live chat are extremely busy, and only have the same information as given on this page, so we ask that unless your enquiry is urgent then try not to contact us regarding AMD 5000 Series expected shipments. We will continue to provide the latest information on this page and via the regular update emails.

We thank you for your patience and support.

18/11/20 - Afternoon update: Today we have received an unexpected shipment of 40 units of 5800X CPUs. These will be shipping out to the pre-order queue today.

We have also this afternoon received some forward planning of shipments from AMD. Numbers are not confirmed yet and these are ETAs so its possible that we could see these move over the coming weeks. We will continue to update the table with the latest information as we get it.

17/11/20 - We continue to work hard to confirm shipments arriving this week. Today we have added 2 expected shipments of 5950X with a total of 232 units arriving. We understand that many customers are frustrated with the situation and we can only apologise that more information is not flowing through. Our team is in contact with both AMD and the distributors daily trying to confirm stock but unfortunately due to delays in the supply chain, likely due to the worldwide pandemic, this is proving difficult for all parties. We are sharing the most up to date information on this page. We hope you understand.

16/11/20 - Morning update: Over the weekend x40 of the 5900X arrived and were shipped out on the same day. We were informed this shipment contained 5800X CPUs but it was 5900X that landed with us. We apologise for the confusion and to those that may have expected the 5800X. We are still in the process of confirming the shipments due in this week and hope to provide an update as soon as possible.

13/11/20 - We expect only 40 units of 5800x to arrive today, which is significantly less than we had anticipated. Unfortunately, we have been informed that the other shipments due have not made it into the distributors due to logistics issues. This has affected all UK shipments and was one of the reasons that we didnt share ETAs this week based on the unconfirmed numbers we were given. We are working closely with AMD to try to confirm when we can expect the next shipments to arrive. Once we have more reliable information to share we will do that via our updates and the ETA emails.

12/11/20 - Going forward we are going to provide the FAQ page update in the morning at approximately 9:30am. This will cover any updates from the previous day. Should any large shipments arrive during the day we will also look to add an afternoon update where required.

11/11/20 - Morning update: Going forward we are going to provide the FAQ page update in the morning at approximately 9:30am. This will cover any updates from the previous day. Should any large shipments arrive during the day we will also look to add an afternoon update where required.

We are working closely with AMD and are in the process of confirming shipments of Ryzen 5000 series CPUs. Yesterday we shared queue positions for all existing pre-order customers. Please note that at this stage we have not shared any ETAs while we confirm the numbers arriving of each model.

10/11/20 - We are in the process of confirming this weeks shipments of AMD 5000 series CPUs. This morning we shared queue positions for all existing pre-order customers. Please note that at this stage we have not shared any ETAs while we confirm the numbers arriving of each model. Stock is expected to arrive this week so we will be sending a further update once we finalise this with the distributors.

09/11/20 - We are in the process of confirming this weeks shipments of AMD 5000 series CPUs. All initial launch stock has now shipped so we will be able to share queue positions tomorrow morning. We apologise for the delay. AMD assures us that there is lots of stock coming through over the next 2 weeks so we will update this table each time we get more information.

06/11/20 - Welcome to our AMD 5000 series CPU FAQ page. We have added all of the most asked questions that we have received since the launch to the bottom of this page.

Our Customer service team is extremely busy at the moment so we would ask customers to please read the FAQs before contacting us as we may have already answered your question. And, if possible, to only contact us over this weekend if your enquiry is urgent. Should you wish to cancel your pre-order the best way to do it is to submit an email request via the link and we will action it as soon as possible. Submit a cancellation

From Monday 9th November we will be adding the pre-order and shipment tracking table as well as starting to share pre-order queue position emails for all CPU models.

Thank you for your patience and support

AMD Ryzen 5000 Delivery Schedule

From Monday 9th November we will have a schedule of when we are expecting AMD Ryzen 5000 deliveries for each of the models over the coming weeks. We will update this table each week with the latest information on shipments coming in.

Deliveries to Scan(Expected CPUs)
RYZEN 9 5900X
Total outstanding
pre-orders
578
WC 4th JAN(1211 Due) WC 11th JAN(TBC Due) WC 18th DEC(0 Due) WC 25th DEC(0 Due)
578 Total Delayed TBC(Qty: 1211) N/A TBC TBC

Arrived - Delivery arrived at scan | Shipped - All stock from this delivery sent to customers. Only Customers receiving their CPU will get an email update | Expected - Date scan expects delivery to arrive | N/A - No deliveries expected | TBC - Deliveries to be Confirmed

Delayed** - We have been informed of a delay to a specific delivery. We have updated the date to reflect when that delivery is now expected to arrive. This is in ADDITION to any other scheduled deliveries that we have listed for that week and does not affect the amount of stock coming in.

FAQs

We've put together the most asked questions around the AMD 5000 Series CPU launch. Please have a read though these before contacting our customer services team.

Why do you take full payment for a pre-order?

If we did not charge, there would be a distorted queue as customers would simply register interest. This would give unrealistic forecasts for obvious reasons. Much in the same way as people book concert ticket, or pay for a seat on an airline ; you are paying for a future access to guarantee stock ; a pre-order works in exactly the same way. With the addition of the pre-order promise, you have the choice to be refunded immediately without any penalty.

What happened during the 5000 Series launch?

We went live at 2pm for the launch of the 5000 Series as planned. Demand was extremely high and the launch stock we had sold through extremely quickly making it the fastest selling CPU launch we have ever seen. This was echoed across all of the launch retailers. Unfortunately, due to this extreme demand there were a lot of customers in the basket phase when stock ran out resulting us having to move to pre-orders. We have added FAQs below to try to cover off the questions that we are being asked the most, and will add new FAQs as they arise. We are assured by AMD that stock coming through for the new CPUs will be significant so the wait time for current pre-orders should not be long. We ask that customers try not to contact our customer service team if they are happy to wait for their pre-order so that we can try to help those who wish to cancel or need help with other queries.

I got stuck in the basket. What happened to my order?

Due to the extreme demand there will have been a significant amount of people stuck in the basket at various stages. If you have received and order confirmation email then your transaction has completed. If you have NOT received an order confirmation email then unfortunately your order did not complete. There is a possibility that this could have happened during payment. If this is the case then the transaction will be reversed automatically.

When I purchased the CPU it was showing as ‘IN STOCK’ but now I have had a ‘PRE-ORDER’ notification email. Why is this?

Due to the amount of people trying to by the Ryzen 5000 series CPUs at the same time its possible that the item was showing ‘In Stock’ when you proceeded through to the basket. During that time the product has sold out but we have not been able to notify you clearly of this. For now you will have been put into a first come first served pre-order queue backed by our ‘Pre-order Price Promise’. We are sorry that you have been affected by this. We are currently in the process of developing a queue based checkout process to help minimise the issues we have seen on recent launches where demand has been significantly more than in previous years. Given these events are few and far between we know where to focus our improvements and we're making the needed changes.

If I have been sent a pre-order notification email what are my options?

All pre-orders are backed by our Pre-order Price Promise’. You can see this at the bottom of this FAQ page.

What about if I’ve paid for Next Day Delivery but my CPU is now a pre-order?

The next day delivery is a service provided by DPD and it applies from the point of dispatch. So when your pre-order CPU arrives at Scan we will then dispatch it, normally the same working day, and it will then be delivered the next working day. If you selected a Saturday or Sunday service then delivery will ONLY occur on that day regardless of the day that we dispatch.

What about the free game promotion? Will I get this if I have a pre order?

Currently select AMD 5000 series CPUs come with a free game promotion. This applies to both ‘In Stock’ and ‘Pre-order’ purchases. We can only send your game code when your product dispatches from Scan as it is tied to the product itself. If you receive your product and do not receive a game code via email then please get in touch with us on Live chat or over the phone.

What is my queue position?

We will send out an updated Queue position email each week to let you know your latest position. To go along with this we will also set up a table on this FAQ page showing our current pre-order numbers and expected shipment due dates. This will also be updated weekly or whenever we receive a shipment.

I didn’t get a CPU or a pre-order. When can I buy one?

The demand has been so overwhelming that we have taken a maximum quantity of pre-orders we feel we can fulfil. Once we have confirmation from AMD of the shipment schedule and have seen the pre-order numbers come down we will look to allow some more pre-orders to be placed along with clear ETAs for when we would expect these to ship. You can keep a watch on the FAQ page. We are assured by AMD themselves that there will be plenty of stock arriving over the coming weeks so wait times shouldn’t be too long.

Why you should keep your Pre-order with us

Our Pre-Order Promise

To all valued customers,
Please know that we’re doing everything we can to meet the unprecedented demand for AMD Ryzen 5000 Series CPUs. Our team is working closely with AMD to make sure we are getting the best supply in the UK.

We want you to have confidence in our approach and to know how we are dealing with back orders.
Supply of the CPUs to Scan customers is a priority for manufacturers and batches of CPUs will continue to arrive.
Please be assured that the fastest way to get your CPU is to pre-order with Scan.
When customers buy the AMD CPUs on Pre-Order, all orders are held in a queue on a first-come-first-served basis.

If you have already pre-ordered, you have two options:

Keep your position in the queue

Keep

Hold on to your pre-order and retain your position in the queue.

Cancel and lose your allocation

Cancel

Request to cancel your order and you will be refunded within 5 working days

CANCEL ORDER >