Scan AI

FAQs

Frequently asked questions about Scan Cloud Services

Contact and Support

I have a sales inquiry; how can I get in touch?
For pre-sales inquiries please contact our cloud specialists here.

I have a support inquiry; how can I get in touch?
For support inquiries please contact our cloud specialists here.

OS and applications

Which operating system are available on Cloud Workstations?
3XS Cloud Workstations, whether for Pro Graphics or Pro Video users, run a clean install of Microsoft Windows 10 Pro with all drivers configured. All you need to do is install and license your applications.

Which operating system are available on the Cloud Rendering Service?
3XS Cloud Rendering services typically runs a clean install of Microsoft Windows 10 Pro with all drivers configured. We are also able to provide an install of Ubuntu on request. Whichever OS you choose, all you need to do is install and license your applications.

Which operating system are available on Cloud PCs?
3XS Cloud PCs run a clean install of Microsoft Windows 10 Pro with all drivers configured. All you need to do is install and license your applications.

Which operating system are available on AI & HPC in the Cloud virtual machines?
3XS AI and HPC Cloud instances run a clean install of Ubuntu 20.04 with all drivers configured. All you need to do is install your frameworks and applications (and licence them if applicable).

What applications are supported by Cloud Workstation/Cloud Rendering Service/Cloud PC?
All three services provide a standard Windows 10 Pro instance with an NVIDIA RTX virtual GPU, so support the most popular DCC and office applications. If in doubt please contact our cloud specialists.

What applications are supported by AI and HPC in the Cloud instances?
All profiles run on NVIDIA RTX virtual GPU(s), so support the most popular languages, libraries and frameworks available in optimised form from the NVIDIA GPU Cloud (NGC). If in doubt please contact our cloud specialists.

Do we need to provide our own operating system license?
No, each Cloud Workstation, Render Service or Cloud PC instance is provided with its own Windows license by Scan Cloud. For AI and HPC instances, Linux is open source so no licence is required.

Do we need to provide our own applications and licenses?
Yes, every cloud instance is provided with either Windows or Linux installed (and the appropriate licensing, if applicable), but it is your responsibility to ensure all further applications, frameworks or libraries are installed and correctly licensed.

Usage

What are the system requirements for my local device?
3XS Cloud Workstation, Cloud Render Service or Cloud PC can be accessed by any device running Windows 10 or later or MacOS 10.13 or later with a minimum 10Mbps / 4G or faster Internet connection, with a screen resolution of 1,024 x 768 or higher.

How do I connect my local device to my Cloud Workstation/Render Service?
Local devices connect securely to a Scan Cloud instance using the OpenVPN client and a specially provided .ovpn configuration file that is personalised to your account. Depending on the local OS, Windows and MacOS clients use their respective Remote Desktop Connection clients. The MacOS versus is freely available from the Apple App Store. Easy to follow step-by-step onboarding instructions will provided when you sign-up.

How do I connect my local device to my AI or HPC Cloud instance?
Local devices connect securely to a Scan Cloud Linux instance using either SSH (Linux users) or the MobaXterm client (Windows users).

How do I upload/download data to/from my Cloud Workstation/Render Service/Cloud PC?
Typically, data such as textures, models and videos will be securely stored in shared storage. You can also use Scan shared storage (sold separately) or third-party cloud storage services using their supplied Windows plugin. You can also access data stored on your local device using the Remote Desktop Connection client.

How do I upload/download data to/from my AI or HPC Cloud instance?
Typically, datasets, algorithms and models will be securely stored in shared storage. You can also use Scan shared storage (sold separately) or third-party cloud storage services using their supplied Windows / Linux plugin. You can also access data stored on your local device using your SSH connection or MobaXterm client.

We’re running out of storage space, can this be increased?
Additional capacity can be easily added to the shared network storage common to your account. We can also create custom profiles with additional storage on request, see below for more details on custom profiles.

Can I switch profiles?
If your current profile doesn’t meet your performance needs, please get in touch and we can provision you with a profile that delivers higher performance.

Can I use a Scan Cloud service for mining cryptocurrencies?
Scan Cloud services are specifically provisioned for artists, architects, engineers and scientists using Windows or Linux based DCC applications. Mining cryptocurrencies is not supported or permitted.

I think my service might be down, how can I check?
For technical support please contact our cloud specialists here.

What countries is Scan Cloud available in?
Scan Cloud is currently only available in the UK. We can provide locally hosted cloud solutions for customers in the rest of the world.

Profiles

I can’t see the profile I want; can you create a custom profile for me?
Our standard profiles are suitable for the vast majority of popular applications or frameworks, but we can create custom profiles with differing levels of GPU performance, CPU cores, memory and local storage on request. Please contact our cloud experts who can help profile your requirements.

What subscriptions do you offer?
All our cloud subscriptions are available in monthly commitments.

General

Where are Scan Cloud Services hosted?
Scan has a long term partnership with the UK-based datacentre company iomart, with facilities in Manchester and London.

Do you offer supported pricing for education customers?
Yes, we provide price supported offers for validated education customers, please contact one of our cloud specialists for more information.

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