What should I do if my payment is refused?

If your payment has been refused then we recommend that you first double check that you entered your card details correctly and have sufficient funds available in your account.

It maybe that your bank has blocked the transaction due to suspicious activity. If you contact your card provider, they will be able to tell you if the transaction was blocked due to suspected fraud. They will also be able to remove this block so you can reattempt payment successfully.

Alternatively you can retry with a different payment card or other payment method.

If you are still experiencing an issue, you can contact our sales team on 01204 474747. They will be happy to assist and take your order over the phone. Please ensure you have internet access when calling so you can complete the secure payment process.