How can I get in touch ?
3XS Support Line
What are your opening hours ?
Scan’s sales office is open Monday to Friday, 9am to 5.30pm and Saturday, 10am to 2pm.
Our technical support office is open Monday to Friday, 9am to 10pm. Out of office tech support (email & web chat) is available Saturday 10am to 6pm and Sunday 10am to 4pm.
In addition, our website and forum are open 24 hours a day, 365 days a year.
How can I place an order ?
You can order a system via our website, by telephone (01204 474747) or in person at our retail store at Enterprise Park, Middlebrook, Horwich, Bolton, BL6 6PE.
What payment methods do you accept ?
You can pay for your system using a VISA, MasterCard, VISA Electron, Paypal, American Express, Amazon Payments, Maesto or VISA Debit card or Bitcoins online.
Once I’ve placed my order how long will my 3XS system take to arrive ?
To ensure you get a system personalised to your requirements we custom build most PCs and laptops. If all the components are in stock we aim to build, test and have your system ready for dispatch within the following period. Please note that at exceptionally busy periods such as Christmas, it may take slightly longer to build and test your system. At such periods we will post updates on the 3XS website advising customers of the expected build times.
Desktop PCs, servers: 5 working days
Pro Graphics/Audio/Video workstations: 5 working days
Laptops: Next working day if ordered before 1pm
I need my order faster than 5 working days
If you need a system sooner than our standard build time then you have two options; you can select Expedited Build and for a small additional fee we will fast track your system and have it ready for dispatch within three working days. Alternatively you may wish to consider one of our F Series or Value Series systems which are pre-built and tested so are ready for next-delivery delivery or collection.
What is a working day ?
Working days count as Monday to Friday, 9am to 5pm, excluding national holidays.
How can I find out more about the status of my order ?
You can track the status of your order, including all the different build, test and QC stages on our website. Simply enter your Build Number and Invoice Number into the fields at the bottom of each page.
How will I know my order has been dispatched ?
As your system is passed from our build department to our courier we will send you an email, advising you that the system will be delivered the following day.
After dispatch, how quickly will my order arrive ?
In the mainland UK, most deliveries are next working day, excluding weekends and bank holidays. Our courier company, DPD, will send you a text or email with tracking details for your delivery and an expected time of delivery within a one hour window.
What happens if I’m out when the courier tries to deliver ?
Our courier, DPD, will leave a card with the telephone number of the local depot for you to call. They will then re-arrange delivery of your order at a convenient time.
Can I collect my order in person ?
This is possible but please call ahead so that your order is ready. Our retail showroom is open from Monday to Friday, 9am to 5.30pm and Saturday, 10am to 2pm.
I want a PC my way – will you build it for me ?
If you have a particular design in mind and can’t see a similar spec please take a look at our Your PC, Your Way section which includes configurators for all current Intel and AMD platforms. Alternatively please get in touch on 01204 474747 – we’ll be delighted to custom build a system that is totally unique for you, including painting it in any colour you wish.
Can you overclock my CPU and graphics card ?
To maximise the performance of your new system our engineers can overclock the CPU and graphics card, boosting their frequency. All overclocked systems have to pass a 24-hour stress test using industry standard software tools to ensure that your PC is stable. If you want us to overclock your new PC please make sure you select the appropriate option in the configurator or ask one of our sales advertisers if you’re ordering by phone. Any overlocks performed by our engineers are covered by your system warranty and do not invalidate your warranty.
Can you upgrade my current system ?
If your current system is struggling to cope with the latest games and applications you may not need to buy a whole new system. That’s because with the exception of custom watercooled PCs, all Scan 3XS Custom Series desktop PCs include 3XS Upgrade Assurance. This free service, known as Upgrade Premium means that you don’t have to pay any labour costs for us to upgrade your graphics card, fit additional HDDs or SSDs or swap a non-overclocked CPU while the system is still under warranty. All you have to do is pay for the new parts plus shipping to and from the 3XS lab, we’ll even send you back the old parts back to you.
Alternatively, if you selected Upgrade Ultimate when buying your PC we will upgrade your motherboard, replace your HDD or SSD and reinstall Windows, and upgrade and overclock a new CPU at any point during the system warranty. All you have to pay for are the parts plus shipping to and from the 3XS lab, we’ll even send the old parts back to you. Upgrade Ultimate costs £48 inc VAT for the duration of the warranty, but if you do not use this service will we deduct the same amount from the cost of your next 3XS system.
To find out more about the best way to upgrade your 3XS system please visit our 3XS Upgrade page.
What if the components I want aren’t listed on your configurator ?
If you can’t see the component you want listed on the configurator then don’t worry – we can easily customise your system the way you’d like. All we need to do is check whether the components that you want are compatible with each other. Please get in touch on 01204 474747 or live chat to find out more.
What should do I do if my system develops a fault ?
First of all we’re sorry that your system isn’t working as it should. All Scan 3XS systems undergo a rigorous 24-hour burn test and 88-point QC procedure. However, from time to time components do fail.
If your system is still under warranty please contact our support team via one of the following methods and we’ll get your system up and running again as quickly as possible.
Please see our dedicated support page for more information and guidance.