PayPal CreditFAQ
What credit offers are available?
For customers with PayPal Credit, up to 48 months is available on single transactions based on the minimum spend* starting from £99.00 or more. This means when you spend more than £99.00 in one shopping basket, you’ll see the available offer terms that you qualify for. Then as you cross each threshold the next term will be made available, with baskets of over £999 getting the 48 months option. This applies automatically to any purchase made using PayPal Credit in excess of these values, except those to which another promotional offer (such as an instalment offer) applies. You can use this offer as many times as you like as long as you have an available credit limit.
0% for 4 Months offer
All baskets over the £99 minimum spend will qualify for the 0% for 4 months offer. The minimum payment due still applies to 0% offer balances.
Fixed payments for up to 48 months with PayPal Credit
If your basket is eligible, a selection of instalment offers will be displayed enabling you to spread the cost of your purchase across a number of monthly payments.
With instalment offers from PayPal Credit you get:
Regular monthly payments – you pay the same amount each month to help you plan better
A credit limit linked with your PayPal account that makes it easier to buy everything you need
* Minimum spend for Fixed payment options:
- 12 Months - £99
- 24 Months - £199
- 36 Months - £499
- 48 Months - £999
How do I apply?
Applying for PayPal Credit is easy. Just click on the PayPal Credit button on our checkout page. A selection of instalment offers will be displayed, enabling you to spread the cost of your purchase across a number of payments.<>
The application form takes minutes to complete. PayPal will then run a credit check and, if approved, you'll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement.<>
You can use the credit limit granted to pay for today's purchase and future purchases at thousands of online stores where PayPal is accepted, up to your credit limit.
Do I need to reapply if I already have PayPal Credit?
If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit. Just select one of available instalment offers and check out with PayPal Credit.
Do I need to have a PayPal account?
Yes, however if you don’t have a PayPal account, you can create one as part of the PayPal Credit application.
Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept PayPal’s User Agreement.
I do not see PayPal Credit as a payment option?
For PayPal Credit to show as a payment option, you will need to ensure that the items in your basket are eligible for PayPal Credit and that you have a minimum spend of £99 within your basket.
What do I do if I am unsuccessful in applying for PayPal Credit?
If you have been declined for PayPal Credit, PayPal will send you more information about why your application was unsuccessful. You can still use PayPal to complete your purchase.
What happens if I want to return the item I bought using my PayPal Credit?
Just return your purchase as normal and the money will be refunded to your PayPal Credit account.
What is the cost of PayPal Credit outside of instalment offers?
The Representative Example below shows the typical costs of using a PayPal Credit limit, not including instalments or other offers.
Making a complaint
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 01204 474747
E-mail: [email protected]
Address: Scan Computers International Ltd, 25-28 Enterprise Park, Middlebrook, Horwich, Bolton, BL6 6PE, UK
If your complaint relates to your PayPal Credit agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider PayPal. They will then acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with PayPal’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of PayPal’s final response letter to you.
They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: [email protected]
Further details can be found on the Financial Ombudsman Service website - www.financial-ombudsman.org.uk
Representative Example:
Representative
23.9% APR (variable)
Purchase interest rate
23.9% p.a. (variable)
Assumed Credit limit
£1,200
