For further information regarding Scan's warranty procedure please click here
- 24 months
- DOA Period:
- 5 days
Manufacturer Contact Details
- 0845 122 0301
What is covered?
For under warrant products, we warrant the RMA service in free of charge. The warranty does not cover user induced damage such as accidental, abused, misused, tampered with, subjected to abnormal working conditions, unauthorised modification or natural disasters.
For out of warranty products, we charge the standard rate of a replacement product.
For more information on warranties, please check our website:
How do I request an RMA?
It is recommended to contact our support team before raising an RMA. This can be done by phone on 0) 845 122 0301 or by email:
To raise an RMA online, just complete the form on our website:
What is the turn around time?
Turn around time is 7 days from receipt of the unit. This does not include delivery time for the return.
Who pays for shipping?
The customer pays for the delivery cost to ZyXEL, while ZyXEL pays the cost to return the product to you.
What do I need to send and how?
If the defect occurs within 28 days of purchase, the unit needs to be sent along with all accessories and user documentation that was included when purchased. A complete replacement will be arranged and sent back to the customer.
If the defect occurs after 28 days from the purchase date, only the unit needs to be sent back.
For information on packaging and shipping, please check section B of the RMA web page:
Where do I send the unit?
ZyXEL Communications RMA Service
C/O A-Novo UK
71 Bilton Way
Who can I contact for any other questions?
For any other questions, concerns or updates that you require, you can contact the support team on 0845 122 0301 or email: [email protected]