Rated 5 out of 5 by 1
Rated 5 out of 5 by Geocacher Second unit worked
I purchased this product to replace a faulty drive in my Humax Foxsat PVR. When the drive arrived, I installed it in the PVR but it didn't appear to work. I subsequently connected it to a PC and, although the PC correctly reported the drive model etc, I was unable to partition or format the disk.
I obtained an RMA from Scan Computers and they arranged to have the faulty drive picked up. It was a painless process with them giving me an address label file to print out. I was able to log into Scan Computers and track the progress of my returned item. I saw that they agreed that the drive was faulty and they subsequently sent me a replacement.
I installed the replacement drive into my PVR and this one intialised and is now working fine.
I would recommend Scan for it's efficient ordering process and also for it's handling of replacing a faulty product.
17 November 2015