The Managed Service

All our 3XS Cloud Workstation offerings come with a high degree of support for the solution, and a focus on continual improvement of the service. If you opt for the 3XS Cloud rental or dedicated hosted solutions, then the maintenance of the platform is completely taken care of, however, if your business requires the on-premise solution, then you have the choice of what levels of service you require. Even if your company has technical staff aligned to network management, our managed service could still offer the following benefits:

3XS Cloud Workstation Benefits
ITIL v3 framework and methodology to provide a common approach to the management of the end to end solution
Single point of contract 24/7/365 service desk providing enhanced customer support experience
Single SLA for the service
Proactive 24x7x365 monitoring of the service from our Network Operation Centre
Platform management including patch management & software upgrades
Reduced complexity to Consolidate Disaster Recovery (DR) and Business Continuity (BCP)
Reduction in IT staffing costs through centralised administration and management resulting in improved efficiency and lower costs

Continual Service Improvement

Prepare
Plan
Design
Implement
Operate
Optimise
Service Design (Definition)
  • Technical / Commercial Guidelines
  • Architecture
  • Standards
  • Requirements Capture
  • Solution Sign Off
  • Implementation Approach
Design Architecture / Standards
  • Technical Pre-Sales
  • Design Validation
  • Service Design
Service Transition (Implementation)
  • Technical / Commercial Guidelines
  • Architecture
  • Standards
  • Requirements Capture
  • Solution Sign Off
  • Implementation Approach
Transition Delivery / Implementation
  • Project Management (Prince 2)
  • ITIL v3 Service Delivery
  • Service Validation
Service Operation (BAU)
  • Technical / Commercial Guidelines
  • Architecture
  • Standards
  • Requirements Capture
  • Solution Sign Off
  • Implementation Approach
Operation Management / Support
  • Service Desk
  • SLA Management
  • Vendor Management

Frequently Asked Questions

To help clarify any other queries you may have the below list of FAQs should provide all the details of how the platform works: