The conditions which apply to your purchase of goods from us

The conditions in Part I apply to your purchase of goods from us whether you are a consumer or not.

The conditions in Part II apply to you purchase of goods from us only if you are a consumer.

The conditions in Part III only apply to your purchase of goods from us if you are not a consumer.

This code only applies as between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.

• The market in the goods is such that the specification, description and price of individual goods can change

• The invitation to you to order goods from us is not an offer by us to sell to you goods of the specification and description at the price indicated.

• Your order is an offer to us to buy the goods of the specification and description at the price indicated.

• Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated by e-mail and in which case there will be a concluded agreement between you and us.

• Wherever it is not possible to accept your order to buy the goods of the specification and description at the price indicated we will advise you by e-mail and offer to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid.

• You may accept our offer by e-mail within the period stated and in which case there will be a concluded agreement between us.

• The price of the goods does not include delivery by us to you

• The costs of carriage and any insurance which you direct us to incur shall be reimbursed by you and shall be due on the date for payment of the price.

• The goods shall be delivered by us to your address and the risk in the goods shall pass to you upon such delivery taking place.

• You should note that our carrier requires immediate notice to be given of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to the carrier immediately.

• Insofar as you report any damage to goods to us within 48 hours of delivery we will refund the price and carriage or replace the goods at no cost to you.

• In respect of any damage to goods reported to us after 48 hours of delivery we shall require proof from you that the goods were damaged before receipt by you.

• We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the agreement is made between us. Time for payment shall be of the essence. The price due from you is the price indicated as inclusive of value added tax.

• We will try to deliver the goods to you within the time estimated for delivery.
• If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the day after the day of the agreement between us.
• If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:

1. we shall inform you by e-mail ;
2. we shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid ;
3. unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the agreement within a period of 30 days beginning with the day after the day on which the time for delivery expired.

• The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of computer software if it is unsealed by you.

• You have a right to cancel the agreement at any time before the expiry of a period of 7 working days beginning with the day after the day on which you receive the goods.

• You may cancel by giving us notice in any of the following ways:

1. by a notice in writing which you leave at our address (given above);
2. by a notice in writing which you send by post to our address (given above);
3. by facsimile to our business facsimile number (given above);
4. by electronic mail to our electronic mail address (given above);

and the notice shall operate to cancel the agreement between us.

• If you cancel the agreement :
1. you must return the goods to us at the address given above ;
2. the goods must be returned to us complete (please note the definition of goods given above) ;
3. you are responsible for the cost of returning the goods to us at the address given above ;
4. you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us ;
5. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;
6. we will reimburse any sum paid by you or on your behalf under or in relation to the agreement including the costs of carriage and any insurance which you directed us to incur.
7. we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

• If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

• Your right of cancellation is in addition to your other statutory rights.

• The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.

• We guarantee that the goods will correspond with the stated description and specification.

• We guarantee that the goods will be of satisfactory quality when delivered by our carrier.

• We operate a voluntary code which appears below for the return of goods which have failed to meet your expectations.
• Subject to you complying with the voluntary code for the return of goods we guarantee that the goods will remain of satisfactory quality in normal use for 3 months following delivery and will refund the cost of the goods or credit the cost of the goods or replace the goods in accordance with timescale for return of the goods set out in the voluntary code.

• The terms of any manufacturer’s guarantee and after sales service will be included within the documents accompanying the goods.

• We are willing to provide advice to you in accordance with the conditions below.

• We are always prepared to offer advice about the goods including advice about installation, compatibility, configuration, and product upgrades.

• We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.

• Without knowing the particular application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose.